Senior Product Manager - Platform Experiences

Frankfurt am Main, Hessen, 60487 Vollzeit Your mission

Own the vision, strategy, and roadmap for Matrix42’s platform experiences - the foundation that powers every Matrix42 product across Service management, Asset management, Endpoint management, and more. This is a high-ownership role that shapes how admins configure, developers extend, and end users interact with the platform, and how AI agents operate inside it. Your profile

What you’ll do

• Own the platform toolkit end-to-end: dashboards, reports, layouts, components, service desk experiences, and the workflow designer that powers connected workflows across products
• Sharpen the connected workflows concept - how workflows span multiple products, systems, and personas, and how they compose into reusable, packaged solutions
• Drive the extensibility model: APIs, integrations, and how partners and customers extend the platform to fit their environment
• Shape AI as an active layer in the platform - agentic workflows that configure, orchestrate, and reason across the environment, not just assist users at the edges
• Serve three distinct personas well:
• End users consuming self-service experiences and interacting with services
• Admins and configurators building workflows, dashboards, and services without specialist support
• Developers and builders extending the platform through APIs, integrations, and custom logic
• Enable the platform to power all Matrix42 product lines with a coherent, opinionated experience
• Partner with product experience, engineering, and adjacent product teams that consume the platform
• Define success metrics around adoption, configurability, time-to-value, and platform stickiness across all persona layers
• Engage directly with enterprise customers, partners, and internal stakeholders to shape the roadmap, By using our platform, customers can manage IT and business processes, assets, endpoints, and identities for improved productivity, agility, security, and employee experience. By enabling digital working environments and IT self-service through holistic integration and automated processes, we digitalize and automate our customers’ everyday tasks. Join our diverse team of 600 professionals spread across Europe. Our culture is built on strong values, with customer success as our top priority. We support your personal and professional growth, helping you reach your full potential through personalized goals. Join us on a journey where you can thrive in both your career and personal life. Our Benefits

We could start by mentioning the fundamentals - 30 vacation days, flexible self-managed working hours, and a hybrid setup that supports remote work. But what truly sets this role apart is the opportunity to be part of a distinct European growth journey - shaping the European choice in Service Management that is a trusted and loved player in the market, while contributing to a company that is scaling with clear purpose, ambition, and customer focus. Your contact person

Send us your application IN ENGLISH, including your salary requirements and earliest possible starting date, directly through our online portal via the “APPLY NOW” button. If you have any questions, please do not hesitate to contact Yuliia Borodatova.

We would like to inform you that MATRIX42 can only accept applications online via the applicant portal in connection with our applicant management system because of the currently valid EU data protection regulations.

• Product management experience in enterprise SaaS, ideally on a platform or horizontal capability team
• Track record designing for multiple personas - end user, admin, and developer - as distinct users with distinct needs
• Strong understanding of configurable platforms, low-code/no-code patterns, workflow designers, and component-based product design
• Experience with platform extensibility: APIs, integrations, and third-party ecosystems
• Practical exposure to agentic AI or AI-driven workflow orchestration - how AI agents can operate inside a platform, not just alongside it
• UX-oriented mindset with a track record of close collaboration with design
• Ability to communicate across C-level, sales, and engineering stakeholders
• Comfort balancing needs of multiple internal product teams and external customers

We are the European choice in intelligent service management - built on trust, powered by people!

At Matrix42, we empower organizations to digitalize and automate their everyday work. With our platform, customers manage IT and business processes, assets, endpoints, and identities seamlessly-driving productivity, agility, security, and a better employee experience. Through integrated solutions and automation, we enable modern digital workplaces and true self-service. Join a diverse team of over 600 professionals across Europe who are shaping the future of service management every day. Our culture is built on a strong, value-based performance mindset-because success is not just about what we achieve, but how we achieve it. Guided by our four core values, we bring our vision to life every day:

• We love customers - we put customer success at the heart of everything we do
• Make it happen - we take ownership, act with speed, and turn ideas into impact
• Better every day - we continuously learn, improve, and push boundaries
• With respect - we collaborate with trust, openness, and appreciation for each other

Together, these values define our high-performance culture-one that is customer-centric, growth-minded, and built on collaboration. We support your personal and professional development through clear goals, continuous feedback, and opportunities to grow, helping you reach your full potential.