Computer Support Specialist

our rapidly growing team. The Computer Support Specialist works with a

larger team to ensure customers’ computing platforms are correctly

configured and optimized for operations. Under general supervision,

performs analytical, technical and administrative work in the planning,

design and installation of new and existing personal computer systems.

Works on moderately complex applications. Confers with end users to

determine types of hardware and software required. May maintain or

utilize telecommunications protocols. Installs new hardware and

maintains existing hardware. Trains end users in the use of equipment

and software.

Responsibilities (include but are not limited to):

• Provide excellent customer service

• Provide technical support and troubleshooting for computer systems,

software, and hardware, including operating system configuration,

user account management, and backup and recovery processes

• Install, configure, and maintain end-user devices, including

desktops, laptops, printers, and scanners

• Perform hands-on installation, repair, and maintenance for issues

that cannot be resolved remotely

• Engage with users to assess organizational needs and provide

guidance on processes, procedures, and best practices

• Maintain clear, professional communication with customers to ensure

timely resolution and foster strong working relationships

• Ensure all support activities are performed in compliance with

established Service Level Agreements (SLAs)

DoD 8570.01 IAT Level II certification (e.g., CompTIA Security+)

-A DoDM 8140.03 Advanced Level Certificationprior to the

government-mandated deadline. Acceptable certifications include

FITSP-O, GICSP, CASP+, CISA, or SSCP

• ActiveSecret security clearance

• Minimum of five (5) years of professional IT experience supporting

functions aligned with this role

• Strong technical proficiency with Windows operating systems,

Microsoft Office Suite, Horizon VDI, SharePoint, TCP/IP networking,

and Microsoft Active Directory

• Solid understanding of information security principles, best

practices, and compliance standards

• Proven ability to diagnose, troubleshoot, and resolve complex IT

issues both remotely and on-site

• Excellent communication, customer service, and organizational skills

• Experience with ticketing systems and remote support tools

• Demonstrated ability to meet and maintain Service Level Agreement, Bachelor’s degree in computer science, Cybersecurity, Information

Technology, Software Engineering, Information Systems, Computer

Engineering, Mathematics, or Engineering, or relevant industry

experience may be considered in lieu of a formal degree

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