Vendor Support Lead

JOB SUMMARY: Directs and coordinates activities pertaining to the preservation, renovation, and tenant maintenance of an assigned property in accordance with client expectation, company policies and governmental regulations. This is an administartive support, * Assign and manage the completion of work orders by a national network of sub-contractors.

• Ensures the timeliness and accuracy of work orders completed by sub-contractors.
• Communicates with internal client teams to provide update on projects as needed.
• Consults with the vendor to review pricing and scope of work for individual orders, ensuring they are completed accurately.
• Communicates company policies and client requirements/specifications to vendors.
• Assists in maintaining and overseeing service contracts, negotiates new contracts or terminates existing ones as required.
• Recruits vendors as necessary in their territory to ensure timely completion of work orders.
• Regular and predictable attendance and punctuality are essential functions of the position in order to facilitate collaboration and teamwork, timely client interaction and working with company equipment during scheduled business hours.
• Other tasks as assigned.

KEY COMPETENCIES:

• Office etiquette - appropriate attire, attendance, emails, phone demeanor, and teamwork.
• Customer Service - embraces a “want to help” attitude and is attentive to both vendor and company needs.
• Problem solving orientation - identify and solve problems with creative and innovative solutions.
• Learning mindset - is naturally curious and is interested in broad exposure and interaction outside of core administrative duties. Wants to deeply learn the business.

• Ability to self-manage, multitask and prioritize work.
• Reliability - regular attendance is considered an essential function of job performance.
• Presentation skills - must feel comfortable presenting information to a group of people.
• Must be able to understand, analyze and process data with proficiency.
• Ability to interact effectively with clients, vendors and employees at all levels of the organization.
• Ability to work independently.
• Perseverance - ability to see things through completion regardless of obstacles.
• Strong communication skills, verbal and written. Thorough and attentive to details.
• Proactive and deadline oriented.
• Adaptability - embrace change and pivot when changes arise.Anticipatory - must be able to plan and identify unforeseen needs.

EDUCATION & EXPERIENCE:

• High school diploma or equivalent

• Working knowledge of the foreclosure process and workflows.
• Proficient in Microsoft Office Suite or similar software
• 2+ years of experience in the Mortgage Field Service Industry preferred.

Pulled from the full job description Referral program 401(k) Health insurance Retirement plan 401(k) matching Paid time off Vision insurance, * 401(k)

• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Northsight Management is a dynamic, national property preservation company founded in 2009. We provide mortgage field services including marketable & conveyance repairs, recurring field services, inspections, P&P, REO property maintenance and more. Our success has been a result of our advanced technology systems, streamlined practices and knowledgeable staff. We proudly celebrate our remarkable dedication to quality and integrity.