Enterprise Applications Systems Analyst

The Enterprise Applications Systems Analyst is responsible for facilitating Workday enhancement requests, issue resolution, backlog prioritization, and delivery coordination across the organization. This role partners with functional teams and Application Management Services (AMS) partners to translate business needs into application outcomes, support release planning and governance, and drive stakeholder alignment, adoption, and continuous improvement.

How you’ll make us better:

• Manage the Workday intake and backlog process, including triaging requests, documenting expected outcomes, and maintaining visibility into committed, in-flight, and future demand
• Serve as a liaison between business stakeholders and AMS partners to support application enhancements, issue resolution, prioritization, and delivery coordination
• Translate stakeholder needs into clear business requirements, application outcomes, user stories, acceptance criteria, and prioritization recommendations for configuration, reporting, integration, security, and process improvement work
• Support the development of the Workday application roadmap in partnership with functional teams and AMS partners, ensuring work is aligned to business priorities and enterprise application strategy
• Facilitate recurring pipeline, backlog, and governance discussions with business owners to review priorities, risks, dependencies, blockers, implementation timing, testing readiness, change impacts, and decision points
• Assist with the planning and execution of semi-annual Workday feature releases, including functionality review, regression testing coordination, stakeholder readiness, and adoption support
• Assist with Workday security administration, including domain and business process security policies, security groups, and role assignments
• Coordinate quarterly Workday security audits, including access reviews, role-based security validation, remediation tracking, and follow-up with stakeholders
• This role requires use of approved AI tools to perform assigned tasks more efficiently and effectively

• Ability to manage multiple competing priorities while maintaining organized documentation, clear follow-up, and consistent stakeholder visibility
• Ability to explain technical details in a clear and concise manner, making it easy for non-technical team members to understand
• Ability to establish and maintain effective working relationships with business owners, technical teams, leadership, AMS partners, and end users

Prerequisites for success:

• Bachelor’s degree in Computer Science, Information Systems, Engineering or a related field required
• Three (3) years of experience in a Business or Systems Analyst role, owning processes or applications required
• Practical experience using Freshservice, Jira, or a similar ticketing/backlog management platform preferred
• Strong understanding of application ownership practices, including roadmap management, backlog prioritization, stakeholder engagement, value-based decision making, and delivery coordination
• Strong proficiency with Microsoft Office applications
• Basic understanding of Workday security administration, including domain and business process security policies, security groups, and role assignments
• Basic understanding of Workday integrations (EIB, Core Connectors, and Studio) and reporting

Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance
• Disability insurance, * Competitive salary
• Medical, dental, vision and life insurance
• Short and long-term disability coverage
• 401(k) plan
• 3 weeks paid time off in your first year + paid holidays
• Discounts on braces and clear aligners for you and your family members

As the nation’s leading Orthodontic Support Organization, Smile Doctors is shaping the future of orthodontics through strategic partnerships with top local doctors. We provide best-in-class support services so our partner orthodontists can focus on what they do best - driving extraordinary treatment outcomes and providing patients with an unmatched experience.

With hundreds of partnered practices across the nation, our synergistic approach has made us the fastest-growing organization in our industry and produced an ever-expanding need for top talent as we continue our unprecedented trajectory. To us, there’s no such thing as “top of our game.” We’re always climbing higher - together. And as our business grows, there’s plenty of room for our team to grow their careers, too.

Our dynamic support services team is comprised of world-class professionals whose diverse experiences drive innovation and development. Together, we are committed to passionately helping others achieve their best, most confident smiles.

This is the perfect opportunity to grow with an expanding organization! Apply today!