Supervisor, IT Operations

Responsible for leading a team in the infrastructure function. May oversee any or all the following functions: Service Delivery (IT Service Management and Service Desk), Desktop, Collaboration/AV, Servers, Virtualization, Storage, Network Administration, Network Security, Telephony, Mainframe, Database Administration, Web Hosting, Production Control, Disaster Recovery, Enterprise System Monitoring, Enterprise Release Management, Security Operations, and Data Centers.

Develops and implements plans, policies and procedures. Collaborates with other departments to prioritize infrastructure needs. Evaluate results within IT partners and business units to determine if organizational objectives are being met. Analyzes and resolves infrastructure issue.

Supervise a team of front-line support specialists. Ensures staffing levels for all support channels are appropriate to meet service levels for the organization. Prioritizes and assigns tasks to ensure that the team’s resources are used effectively.

Job Duties and Responsibilities

• With higher level leadership support/guidance: hiring, performance management, coaching, mentoring of staff.
• Establishes and maintains daily schedules. Ensures service levels and other metrics are adhered to.
• Reviews and evaluates work and prepares performance reports.
• Confers with and advises subordinates on administrative policies and procedures, technical problems, priorities, and methods.
• Provides operational management for the specific sub-area or function under his/her direction with the support of higher-level leadership.
• Support and facilitate the development of others’ knowledge and skills by providing timely feedback and guidance to help staff reach goals.
• Provide performance feedback, career coaching and mentoring.
• Provides input to manager on employee performance and on specific unit operations.

• Degree in Management Information Systems (MIS), Computer Science or a related field, preferably supplemental by course work in management; or an equivalent combination of experience, education and training which provides the desired knowledge, skills and abilities.
• 3+ years of experience in related field

Preferred Qualifications:

• Previous leadership experience, * Ability to communicate effectively, calmly and patiently with both technical and non-technical audiences
• Experience as a lead within a technical service delivery function
• Learning agility and entrepreneurial thinking
• Adaptive to change

Pulled from the full job description Paid parental leave AD&D insurance Parental leave Health insurance Paid time off Vision insurance Health savings account, Thrivent’s long-term growth depends on attracting, rewarding, and retaining people who are committed to helping others thrive with purpose. We accomplish this by offering a wide variety of market competitive compensation programs to attract, reward, and retain top talent. The applicable salary or hourly wage range for this full-time role is $89,895.00 - $121,621.00 per year, which factors in various geographic regions. The base pay actually offered will be determined by a variety of factors including, but not limited to, location, relevant experience, skills, and knowledge, business needs, market demand, and other factors Thrivent deems important.

Thrivent is unique in our commitment to helping people to be wise with money and live balanced and generous lives. That extends to our benefits.

The following benefits may be offered: various bonuses (including, for example, annual or long-term incentives); medical, dental, and vision insurance; health savings account; flexible spending account; 401k; pension; life and accidental death and dismemberment insurance; disability insurance; supplemental protection insurance; 20 days of Paid Time Off each year; Sick and Safe Time; 10 paid company holidays; Volunteer Time Off; paid parental leave; EAP; well-being benefits, and other employee benefits. Eligibility for receipt of these benefits is subject to the applicable plan/policy documents. Thrivent’s plans/policies are subject to change at any time at Thrivent’s discretion.