Systems Analyst - SAP C4C

• Lead requirements gathering, analysis, and prioritization for SAP C4C enhancements in close partnership with business and technical stakeholders
• Translate complex business needs into clear functional specifications, user stories, process flows, and acceptance criteria
• Drive solution design discussions and ensure strong alignment between business objectives and technical implementation
• Collaborate with developers, architects, QA, and cross-functional teams throughout the design, build, test, and deployment lifecycle
• Own high-quality documentation, process maps, and knowledge transfer to support long-term solution sustainability
• Identify risks, dependencies, and process gaps early and proactively manage stakeholder expectations
• Support User Acceptance Testing (UAT), training, and successful adoption of delivered enhancements
• Act as a trusted advisor on SAP C4C capabilities and best practices within a manufacturing and distribution environment

• Proven experience as a Senior Business Systems Analyst, Functional Analyst, or similar role
• Hands-on experience with SAP C4C (Cloud for Customer) - including configuration, enhancements, or implementation support
• Strong ability to lead requirements workshops and influence cross-functional stakeholders
• Excellent documentation, communication, and stakeholder management skills
• Experience delivering solutions in Agile, hybrid, or Waterfall environments
• Ability to work 100% on-site in Richardson, TX, * Experience supporting SAP C4C in a manufacturing, industrial, HVAC, or distribution environment
• Familiarity with end-to-end CRM and customer engagement processes (sales, service, order management)
• Prior experience working with global or multi-site business teams
• Understanding of related SAP modules or integration points, * Are you legally authorized to work in the United States?
• Will you now or in the future require employer sponsorship for employment authorization?
• How many years of experience do you have as a Senior Business Systems Analyst (or similar role) leading requirements gathering and translating business needs into functional specifications?, * Business Analyst for SAP C4C: 2 years (Required)

• 401(k)
• 401(k) matching
• Paid time off
• Referral program

ZipStaff is seeking an experienced Senior Business Systems Analyst with strong expertise in SAP C4C (Cloud for Customer) to support critical CRM initiatives at a leading global manufacturer of climate control and HVAC solutions.

This organization serves both residential and commercial markets and is known for its innovative products, large-scale distribution network, and complex customer engagement processes. In this role, you will act as a trusted partner between business stakeholders and technical teams, driving requirements clarity, solution design, and successful delivery of SAP C4C enhancements that directly support sales, service, and customer experience operations.