IT Support Technician

Position Summary: The purpose of this position is to focus on providing in person and remote technical support for internal users and contract partners

Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Manages all company assets and tracking of assets within asset management system

· Installs software programs on PC, iPad, Android devices, and Office equipment

· Diagnoses and troubleshoots hardware and software problems with PC, iOS, Android devices and Office equipment

· Handles help desk requests through ticket system, Microsoft Teams, email or phone while meeting KPI requirements

· Participates in organizational hardware and software rollouts

· Creates, updates, and disables accounts and configures hardware and software as part of onboarding and offboarding processes

· Performs special projects as directed by supervisor

· Other duties as assigned

Competencies: To perform the job successfully, an individual should demonstrate the following.

Adaptability - Demonstrates persistence and overcomes obstacles. Measures self against standard of excellence. Recognizes and acts on opportunities. Sets and achieves challenging goals. Takes calculated risks to accomplish goals.

Communications - Exhibits good listening and comprehension. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and uses appropriate communication methods.

Dependability - Commits to doing the best job possible. Follows instruction. Keeps commitments. Meets attendance and punctuality guidelines. Responds to requests for service and assistance. Takes responsibility for own actions.

Quality - Applies feedback to improve performance. Demonstrates accuracy and thoroughness. Displays commitment to excellence. Looks for ways to improve and promote quality. Monitors own work to ensure quality.

Quantity - Achieves established goals. Completes work in timely manner. Meets productivity standards. Strives to increase productivity. Works quickly.

Teamwork - Balances team and individual responsibilities. Contributes to building a positive team spirit. Exhibits objectivity and openness to others’ views. Gives and welcomes feedback. Puts success of team above own interests.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.

Language Ability:

Read and comprehend simple instructions, short correspondence and memos. Write simple correspondence. Effectively present information in one-on-one and small group situations to customers, clients and other employees.

Employees must display strong interpersonal skills, adaptability, sensitivity, dependability, oral and written communications skills, organizational skills, work standards and follow up.

Mathematical Ability:

Add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Compute rate, ratio and percent, and draw and interpret bar graphs.

Reasoning Ability:

Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Deal with problems involving several concrete variables in standardized situations.

Computer Skills:

Intermediate knowledge of Microsoft Office 365 including Word, Excel, Outlook, PowerPoint, SharePoint, and Teams., * Help desk: 1 year (Preferred)

• Windows: 1 year (Preferred)

Pulled from the full job description Referral program Vision insurance Health savings account Life insurance Employee assistance program, * Employee assistance program

• Health savings account
• Life insurance
• Referral program
• Vision insurance