E-commerce Content & Operations Specialist

The E-commerce Content & Operations Specialist is responsible for the visual content and day-to-day operations of the company’s B2B e-commerce platform. This role combines hands-on visual content production - banners, videos, and marketing assets - with e-commerce operations support such as promotion setup, product launch coordination, and cross-functional collaboration.

The position ensures the platform’s overall look & feel stays aligned with brand and company identity, while new products, promotions, and campaigns go live accurately and on time. The ideal candidate uses AI tools to work smarter - producing visual content faster and handling operational tasks more efficiently. The Specialist reports to the E-commerce Planning Manager and supports the needs of the Sales & Operations Management Department., A. Visual Content Creation & Design (Core)

• Create and manage online visual contents - website banners, infographics, GIF assets, and short-form promotional videos
• Create and maintain Product Detail Page (PDP) contents design and image updates
• Produce marketing and campaign contents in alignment with brand/company identity and business strategy
• Leverage AI-based tools (e.g., Adobe Firefly, generative image/video tools) to accelerate asset creation, ideation, and iteration while maintaining brand quality
• Develop and maintain guidelines for how visual assets are displayed and used across the platform
• Research trends and build mood boards to strengthen content strategy

B. Promotion Setup & Campaign Operations

• Set up and configure on-site promotions, banners, and campaign content on the B2B platform
• Coordinate promotion timing, accuracy, and display with Marketing and Sales stakeholders
• QA promotional content, pricing, and display prior to go-live to prevent customer-facing errors

C. Product Launch Support

• Support new product launches by ensuring listings, category pages, and promotional content are accurate, clear, and ready on time
• Maintain product pages and improve how products are presented on the platform
• Coordinate launch timelines and required assets across contributing teams

D. Cross-Functional Coordination & Process

• Act as the connector across Marketing, Sales, IT, Operations, and Design to keep projects aligned on priorities and timelines, driving tasks through to completion
• Apply AI tools to streamline operations - e.g., AI-assisted copy/content drafting, QA support, and workflow automation - to improve speed and accuracy of repetitive tasks
• Document operational files and requirements, and help build simple, repeatable processes that scale
• Support UX/UI testing and A/B experiments to improve the customer experience

E. Platform Content Management & Other Duties

• Organize and maintain website contents
• Support other department-related duties and ad-hoc tasks as needed

Ideal Candidate: We are especially interested in candidates who use AI to work smarter - whether creating visual content faster with generative AI tools, or handling operations more efficiently through AI-assisted workflows. Demonstrated ability or hands-on experience here is a strong differentiator., * High proficiency in Adobe Illustrator and Photoshop; video creation/editing capability (e.g., Premiere Pro or After Effects)

• Strong attention to detail and time management skills in a high-volume, time-sensitive environment
• Ability to manage and coordinate multiple concurrent requests and shifting priorities, delivering high-quality outcomes from start to finish
• Strong, clear communication and cross-functional collaboration skills
• Ability to work independently while following overall management strategy, with full ownership of responsibilities

Preferred / Nice-to-Haves

• AI for content creation: hands-on experience using AI/generative tools for visual content (e.g., Adobe Firefly, Midjourney, generative image/video, AI upscaling/retouching)
• AI for operations: experience applying AI to improve efficiency (e.g., AI-assisted copywriting, prompt-based tools, workflow/QA automation)
• Experience with e-commerce platforms (e.g., Magento, Odoo) and catalog/content management
• Familiarity with promotion setup, product listing, or B2B commerce workflows
• Basic comfort with spreadsheets/data and dashboard reading (e.g., GA4, Looker Studio) or a genuine willingness to learn
• Some exposure to A/B testing, conversion optimization (CRO), or UI/UX basics
• Proficiency with MS Excel / Word / PowerPoint

Attitude & Attributes

• Professionally passionate, with a positive attitude and readiness to embrace the Kiss Culture environment
• Curious about new tools and technologies, with a willingness to experiment and adopt AI to improve day-to-day work, Bachelor of Arts (B.A), Experience Range II: 2 - 4 years of relevant experience or industry exposure in a related field

Pulled from the full job description

• Referral program
• Health insurance
• Paid time off
• Employee discount
• Paid holidays, * Premium Medical Insurance Coverage
• 401(k) Savings Plan
• Paid Time Off (PTO) based on seniority
• Paid Holidays

Additional Workplace Offerings (subject to change or eligibility.)

• Annual Bonus Plan
• Onsite Employee Fitness Center with Indoor Racquetball Court and Yoga Room
• Summer Fridays
• Complimentary Gourmet Breakfast, Lunch, and Dinner
• Relocation Support for New Hires
• Work Anniversary Recognitions
• Congratulatory & Condolence Gifts
• Employee Referral Bonus Program
• License/Certification Reimbursements
• Corporate Employee Discounts
• Visa Sponsorships (100% paid by the company) i.e., New H-1B, H-1B Transfer, O-1, and Green Card
• Commuter Support (Shuttle Bus Program and EZPass Support)
• Vehicle Perks, Actual compensation will be determined based on various factors including qualifications, education, experience, and location. The pay range is subject to change at any time dependent on a variety of internal and external factors.