Software Engineering LMTS | Cloud Infrastructure & Security

Salesforce is seeking a Lead Engineer (LMTS) to design and operate the foundational public cloud governance and infrastructure platform that secures and enables Salesforce’s trusted CRM and enterprise cloud ecosystem.

Our Public Cloud engineering teams build and maintain large-scale distributed systems that underpin Salesforce products used by tens of millions of users worldwide. These systems form the secure control plane governing thousands of cloud accounts across multiple public cloud providers. They must be highly reliable, performant, and secure while preserving customer customizations and compliance requirements at global scale.

In this role, you will architect and optimize critical backend systems protecting Salesforce’s global cloud infrastructure. You will apply deep expertise in concurrency, distributed systems, and large-scale data management to build highly available, fault-tolerant, and secure-by-default services. These Tier-0/Tier-1 systems directly impact platform stability and security.

As a Lead Engineer, you will set technical direction while remaining hands-on-leading design and code reviews, building targeted prototypes to validate architecture, mentoring engineers, and acting as a technical escalation point for complex production challenges.

This role demands strong ownership, operational discipline, and enterprise-scale accountability in a Public Cloud-native environment.

Your Impact

As a Backend Lead Engineer, your responsibilities will include:

• Design and evolve distributed control-plane systems governing public cloud environments at enterprise scale.
• Build automation frameworks, validation platforms, and policy enforcement engines across AWS, GCP, and Hyperforce.
• Develop secure Infrastructure-as-Code solutions for multi-cloud provisioning and guardrails.
• Make architectural decisions grounded in performance, scalability, availability, and blast-radius control.
• Design, develop, debug, and operate resilient services running across multiple regions and thousands of compute nodes.
• Optimize concurrency, workload distribution, and data management at scale.
• Ensure high availability, fault tolerance, and performance under heavy production traffic.
• Lead from the front-proactively dive into complex production code, build targeted PoCs, and validate architectural decisions through hands-on experimentation.
• Demonstrate a strong bias for action by converting ambiguous ideas into working implementations to de-risk high-impact initiatives early.
• Mentor engineers across levels, strengthening system design thinking and operational discipline.
• Establish and enforce engineering standards for observability, automation, testing, and resilience.
• Act as the technical escalation point for complex architectural and production challenges.
• Own and operate multiple instances of mission-critical Tier-0/Tier-1 services.
• Balance live-site management, feature velocity, and retirement of technical debt.
• Lead post-incident reviews and drive systemic reliability improvements.
• Participate in on-call rotations to address complex issues in real time and maintain service availability.

• Mastery of multiple programming languages and platforms.
• 9+ years of software development experience.
• Strong experience with:
• Public cloud platforms (AWS, GCP, Azure)
• Infrastructure-as-Code (Terraform)
• Kubernetes-based microservices
• Deep understanding and hands-on experience with distributed systems.
• Deep understanding of Service-Oriented Architecture (SOA).
• Deep knowledge of object-oriented programming and scripting languages, including Java, Python, Go, and Node.js.
• Excellent RDBMS concepts with experience developing applications on SQL Server, MySQL, and PostgreSQL.
• Strong understanding of:
• Monitoring, alerting, logging, and observability
• CI/CD pipelines and automated validation
• High availability design patterns
• Experience working in Agile environments with a strong testing discipline.
• Strong understanding of software development best practices and demonstrated technical leadership.
• Bachelor’s degree or equivalent relevant experience. Experience will be evaluated based on the core competencies required for the role (e.g., extracurricular leadership, military service, volunteer experience, and professional experience).

Preferred Skills

• Experience with Security, IAM, cloud governance, or policy frameworks.
• Exposure to security protocols such as mTLS, PKI, OAuth, and SAML.
• Experience building control-plane or platform-level services.
• Familiarity with distributed data stores and streaming systems.
• Experience with NoSQL, HBase, and/or document stores such as Elasticsearch.
• Experience with open-source technologies such as Kafka, Spark, or ZooKeeper.
• Knowledge of or contributions to open-source technologies.
• Experience developing RESTful services.
• Experience with distributed caching and load-balancing systems.

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword - it’s a way of life. The world of work as we know it is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.