IT Support Specialist (On-Site/ 3-5 Yrs Experience )

The IT Support Specialist plays a crucial role in ensuring the smooth day-to-day operation of our IT environment. This is a hands-on, on-site role for a proactive problem-solver who enjoys variety: one day you might be setting up workstations and troubleshooting a large format printer, the next you’re building a Power BI report or running a phishing awareness campaign. You’ll need to develop a deep understanding of our business processes - the reporting and systems work only makes sense when you understand how the business actually runs. You’ll be the go-to person for general computer support and questions, while also getting exposure to reporting, security, and AI-assisted workflow improvements. This role is based in Westborough, MA, with occasional travel to our Falmouth, MA office., End-User & Hardware Support

· Set up and configure workstations, laptops, monitors, and docking stations for new hires and office moves.

· Troubleshoot day-to-day user issues - hardware, email, connectivity, and general “how do I…?” computer questions.

· Support and service printers, including large format printers, and coordinate with vendors for repairs.

· Set up and maintain network equipment and connections, including Ethernet cabling. · Maintain installed software, deploy updates, and teach users how to get the most out of the tools they have.

Reporting

· Build and maintain Power BI dashboards and reports for teams across the company - sales, operations, finance, and leadership.

· Work directly with report users to understand what they need, then translate that into clear, usable dashboards.

· Write and optimize SQL queries against Azure Synapse and Microsoft SQL Server to feed reports and answer ad-hoc data questions.

· Maintain the data behind the reports: datasets, refresh schedules, and data flows from Dynamics 365 / Business Central into Synapse.

· Investigate and resolve data discrepancies - when a number looks wrong, you’re the one who traces it back to the source.

· Improve and automate recurring reporting using Power Automate and AI tools where they save time.

Systems

· Provision and manage user accounts in Microsoft 365, including license assignment. · Support Dynamics 365 / Business Central users and serve as point of contact for vendor escalations.

· Explore and apply AI tools to improve internal workflows and reduce repetitive work. Security

· Review system logs and antivirus alerts; assist with general security monitoring (Microsoft Sentinel, Entra, Meraki).

· Run user security awareness training, including phishing simulation campaigns.

· 3-5 years of experience in IT support, help desk, or a similar hands-on technical role.

· Working knowledge of Microsoft 365 administration (user management, Exchange, Teams, licensing).

· Strong troubleshooting instincts - comfortable researching and solving problems on your own, since you’ll be the only IT person on-site.

· Ability to explain technical things patiently to non-technical users, and to teach, not just fix.

· Valid driver’s license and willingness to travel locally between company locations as needed.

· Experience building reports and dashboards with Power BI, Azure Synapse, or similar BI/reporting tools. Nice to Have (we’ll help you grow into these)

· Ability to write and troubleshoot SQL queries.

· Familiarity with Dynamics 365 and/or Business Central.

· Experience with Microsoft Intune device management.

· Exposure to security monitoring, antivirus management, or phishing simulation tools (e.g., Sentinel, Entra).

· Interest in AI tools and workflow automation.

$67,500 - $72,500 a year 401(k), Health insurance, 401(k) matching, Paid time off, Dental insurance Full-time Westborough, MA 01582, * 401(k)

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Poster Compliance Center is a nationwide provider of labor law compliance services and posters, serving over 100,000 customers across various industries. As a family-owned, woman-operated company with over 30 years of experience, we are dedicated to delivering peace of mind to businesses by ensuring they remain fully compliant with the latest mandatory labor law posting requirements.