Release of Information Specialist - Arlington Heights

Job Summary: This is a position functioning as a Release of Information (ROI) Specialist, performing the ROI functions in response to requests for patient health information. Requests for information will be initially reviewed for validity by the ROI Specialist, who will then respond to each by providing the requested patient information., * Verify the validity of medical record requests and accompanying paperwork, including subpoenas and court orders.

• Assist with call center phone calls
• Use hospital or provider systems to locate appropriate patient details.
• Respond to requests with the corresponding health information.
• Quality check information prior to release.
• Works within scope of position and direction; willingly accepts all assignments.

Required:

• Experience with Epic’s ROI module
• Highschool graduate
• Knowledge of medical terminology
• Proficient in Microsoft Office Suite (Windows based software)
• Strong Communication Skills
• Proficient data entry skills
• Must be able to use fax, copier, microfilm machine
• Prior Release of Information (ROI) or medical office experience
• Knowledge of HIPAA

Skills and Competencies

• Display a courteous and professional manner through interaction, appearance, attitude, and with written and oral communication the public
• Team-oriented with a positive attitude
• Strong organizational skills
• Effective time management skills with multi-tasking abilities
• Ability to work well under pressure
• Meticulous attention to detail
• Provide excellent customer service with: demonstrated compassion, ability to assess situations & identify concerns and give timely follow up
• Ability to protect & maintain the confidentiality of patient’s medical records and patient information
• Handle patient information with discretion and integrity, * Customer service: 2 years (Required)
• Computer skills: 3 years (Required)
• Medical terminology: 2 years (Required)
• ROI : 3 years (Required)

401(k), Health insurance, Paid time off, Vision insurance, Dental insurance, Life insurance, Shift: This is a FT position and can be scheduled between the hours of 12p - 10pm, Mon-Thurs., * 401(k)

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance