Help Desk Technician

DK Law is seeking a knowledgeable and service-oriented Help Desk Technician to provide hands-on technical support to employees across our organization. This individual will serve as a primary point of contact for day-to-day technology issues, helping users troubleshoot hardware, software, account access, connectivity, Microsoft Power Platform solutions, and other workplace technology needs.

The ideal candidate is patient, responsive, and comfortable working in a fast-paced environment where priorities can shift quickly. You should enjoy solving problems, communicating with users at all levels of technical ability, and taking ownership of support requests through resolution.

This is a full-time, on-site position based at our Costa Mesa headquarters.

We’re excited to grow our team and are handling all hiring in-house. To be considered for this position, please apply directly through Indeed, LinkedIn, or our official company website. All updates, contact, or communication should come straight from our internal recruiting team.

What You Will Do

• Serve as a primary point of contact for employee technical support requests.
• Monitor and manage assigned help desk tickets, providing timely updates and resolutions in accordance with established service expectations.
• Troubleshoot hardware, software, account access, network connectivity, and peripheral issues.
• Set up, configure, deploy, and maintain laptops, desktops, monitors, mobile devices, and other end-user equipment.
• Support Windows and macOS devices in a professional office environment.
• Assist with employee onboarding and offboarding, including account creation, equipment preparation, access changes, and device collection.
• Support identity and access management tasks, including user provisioning, password resets, multifactor authentication, and single sign-on.
• Administer and support Microsoft-based platforms and applications, including Microsoft 365, Exchange, Entra, and Defender.
• Troubleshoot Microsoft Power Platform solutions, including payload and schema issues, reference errors, and connector authentication failures.
• Monitor Power Platform flow run history to identify failures, diagnose issues, and support resolution.
• Use working knowledge of JSON and REST APIs to assist with troubleshooting integrations and data-related issues.
• Assist users with Microsoft Office applications, email, shared drives, printers, scanners, and other workplace technology.
• Support VoIP and contact-center platforms such as RingCentral, Genesys, Five9, or similar systems.
• Assist with office technology needs, including conference-room equipment, audiovisual systems, workstation moves, and hardware deployments.
• Escalate complex technical issues to the appropriate infrastructure, security, networking, or application teams.
• Document troubleshooting steps, resolutions, equipment assignments, and recurring technical issues.
• Maintain accurate hardware and software inventory records.
• Help identify recurring problems and recommend improvements to support processes and user resources.
• Provide clear, patient, and professional technical guidance to employees.
• Assist with technology-related projects, system upgrades, and office deployments as needed.
• Role may include other relevant duties as assigned.

• At least 2 years of experience providing help desk, desktop support, or end-user technical support in a professional environment.
• Working knowledge of Microsoft 365, Exchange, Entra, and related Microsoft platforms.
• Experience troubleshooting Microsoft Power Platform solutions, including diagnosing payload and schema issues, reference errors, and connector authentication failures by monitoring flow run history.
• Working knowledge of JSON and REST APIs.
• Experience supporting Windows systems; experience supporting macOS is strongly preferred.
• Familiarity with identity and access management, including password resets, MFA, SSO, and user provisioning.
• Experience troubleshooting laptops, desktops, monitors, printers, mobile devices, and common office technology.
• Familiarity with Active Directory and basic networking concepts, including Wi-Fi, VPN, DNS, and IP connectivity.
• Experience working with ticketing platforms such as ServiceNow, Freshservice, Zendesk, or a comparable system.
• Experience with VoIP or contact-center platforms such as RingCentral, Genesys, Five9, or similar tools is preferred.
• Strong troubleshooting skills and the ability to investigate issues methodically.
• Excellent customer service and interpersonal skills.
• Strong verbal and written communication skills in US English.
• Ability to explain technical information clearly to users with varying levels of technical knowledge.
• Strong organizational skills and the ability to manage multiple support requests in a fast-changing environment.
• Dependable, responsive, and able to take ownership of issues through resolution.
• Ability to handle confidential company and employee information appropriately.
• Must be available to work evenings or weekends when business or project needs require., * How many years of professional help desk, desktop support, or end-user IT support experience do you have?
• Do you have professional experience troubleshooting Microsoft Power Platform or Power Automate flows?
• What is your level of experience working with JSON and REST APIs?

Pulled from the full job description 401(k) Health insurance 401(k) matching Paid time off Vision insurance 401(k) 3% Match Dental insurance, This is a full-time, in-office opportunity at our Costa Mesa HQ, and we’re proud to offer top-tier benefits and a work culture that supports your growth:

• Firm-paid medical, dental, vision, and life insurance after 60 days
• 401(k) with 3% company match after 1 year
• 2 weeks of PTO after 90 days
• Access to our state-of-the-art on-site gym
• Career pathing and development opportunities
• A passionate, driven team that actually enjoys working together

Schedule

• Monday-Friday
• 8-hour shift
• 100% in-office
• Evening or weekend availability may occasionally be required, * 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

At DK Law, we don’t just represent our clients. We stand with them-all the way. We’re modern injury and accident attorneys who go all the way for every client, from every background. At the heart of our work is a simple but powerful belief: every client’s experience matters, and we honor it as if it were our own. From the very first call to the final resolution, we approach every case with the mindset that it’s going the distance.