Technical Analyst

This is a technical enterprise applications role, not a data analytics, BI reporting, or dashboard-development role; those responsibilities are handled by a separate team. The role focuses on technical requirements, system documentation, application support, workflow automation, integration support, testing, release coordination, and hands-on development or scripting work for enterprise applications. This position supports a Microsoft-centered application environment, including Dynamics 365 Finance & Operations as the primary ERP, Microsoft Azure, Power Automate, Power Platform, Azure DevOps, system integrations, APIs, and other business applications used across operations, finance, sales, dispatch, fleet, and related functions.

Education: Bachelor’s degree in Information Technology, Computer Science, or a related field is required. 2+ years of experience in a systems analyst, IT analyst, or IT-related role, with proven implementation and/or support experience. Technical Proficiency: Strong understanding of databases (SQL), data visualization tools, API connections, cloud infrastructure, and system development lifecycles (SDLC). Analytical Skills: Ability to troubleshoot complex software issues and analyze data to guide decision-making. Knowledge of large-scale systems (e.g., ERP, CRM, HRIS). Microsoft D365 F&O experience is a plus. Experience with software development and programming languages. Excellent communication skills are essential to engage with senior leadership, project stakeholders, and cross functional teams.

Nice to Have Skills & Experience

A track record of supporting complex system implementations or upgrades is a plus. Experience with ITSM systems like DevOps or Jira is a plus. Experience with Power Platform (Power Apps, Power Automate) is preferred. Knowledge and use of the Microsoft Office Suite is required. Certifications such as CompTIA A+, Network+, or other technical credentials are a plus. Experience with financial modeling and cost-benefit analysis is a plus. Proven understanding of network architecture and IT infrastructure. Excellent problem solving skills with a strong attention to detail. Familiarity with cybersecurity / IT security principles and best practices. Ability to effectively manage multiple priorities in a dynamic environment.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.