DC/Data Center/Rack

We are seeking a dynamic and detail-oriented Data Center and Rack Operations Specialist to oversee the management, maintenance, and optimization of our data center infrastructure., * Lead, mentor, and develop a team of data center technicians.

• Prioritize and manage workload across team.
• Direct build activities and review build documentation.
• Act as the primary onsite point of contact.
• Manage escalations and provide advanced troubleshooting support.
• Coordinate operational activities with other teams.
• Oversee adherence and alignment to standards, SOPs, safety guidelines, and escalation protocols.
• Review, approve, and contribute to build documentation and procedural updates.
• Provide timely documentation of activities, incidents, and updates in ticketing systems., * Resources will assist client with rack, stack and installation of key data center equipment.
• They will help trouble shoot common issues, work through various tickets and act as a level 1 administrator for any data center issues.
• Do mechanical assembly/disassembly and install heavy GPU trays into systems
• Build up prototype open board systems on the benchtop and debugging issues reported by users.
• Triage and debug systems and get systems to pass base line diagnostics.

• 8+ years of experience as technical leader and people leader
• 5+ years of hands-on experience working in a data center, NOC, or infrastructure support environment.
• Strong understanding of server, storage, and networking hardware.
• Familiarity with Windows/Linux OS fundamentals and basic command-line usage.
• Knowledge of rack/stack, structured cabling, power, and cooling best practices.
• Ability to work with hand tools and perform physical tasks (lifting up to 50 lbs).
• Excellent organizational skills, attention to detail, and ability to manage multiple priorities.
• Ability to work in a 24/7 operational environment (shift/rotation flexibility).

Preferred:

• Experience with data center infrastructure management (DCIM) tools.
• Understanding of IP networking and structured cabling standards.
• Certifications such as CompTIA A+, Server+, Network+, or vendor specific credentials.
• Familiarity with ITSM systems (ServiceNow, Jira).
• Experience with monitoring platforms and basic scripting., * Strong data center experience with rack and stack,
• Minimum of 3 years on-prem large scale data center experience supporting the Data Center equipment and/or infrastructure (Power, Space, Cooling, Equipment)
• Strong cabling skills, cable management and dressing
• Strong NW troubleshooting experience, ideally with Supermicro Servers, Infiniband Fabric and Mellanox, Arista Hardware
• Strong attention to detail, independent and out of box thinking
• Solid skills in UNIX (Ubuntu or RedHat) administration and knowledge of commands including logging into the server’s to monitor for disk failures, debug systems, etc
• Break fix server expertise including mechanical assembly/disassembly, installing heavy GPU trays, changing system configs and building up prototypes.