Systems/Usability Engineer

Responsible for the requirements, engineering, and design of system usability and associated functionality. Includes responsibilities for designing user interfaces, documenting related requirements, and critical design decisions related to user interfaces. Engages with various levels in the organization - from the executive management team to the technical team - to analyze problems and develop solutions. Includes supporting an existing production system.

Responsible for organization’s compliance with contractual requirements, including quality checks of reports and maintenance of automation. Develops materials for information sharing with management team and external parties. Works with internal organizations to design and enhance processes and procedures across a broad spectrum of disciplines.

• Systems Analyst experience with focus on User Experience (UX) / Usability Engineering

• Background in requirements gathering, analysis, and documentation through working with end users, engineers, and developers

• Ability to translate input from multiple sources into practical usability, process, and procedural improvements

• Experience designing web-based user interfaces for complex processes and flows

• Solid written and oral communication skills

• Excellent collaboration skills and detail oriented

• Ability to interact with all levels of the organization and with customers

• Comfortable working in a changing environment with tight schedules and varied assignments

• Experience working on software systems

• Proficient with Microsoft Office products

• B.S. in Computer Science, Human-Computer Interaction, Human-Centered Design/Engineering, Engineering, or equivalent with 3+ years of experience as a Systems Analyst, Usability Engineer, or User Experience Designer

• U.S. Citizenship Required

**Hybrid employees must live within 75 miles of the iconectiv office in Bridgewater, New Jersey, which is the in-person office location where the employee will report when working in-person

Additional Skills:

• Telecom background desired; experience with number portability or number administration is a plus

• Working knowledge of HTML, CSS, JavaScript

• Familiarity with motion/micro-interaction design

• Experience with SQL and Oracle databases desired

• Experience with compliance activities or auditing is a plus

At iconectiv, we expect to pay between $88k - $127k for this role. This role is eligible for variable pay (bonus). The final pay offered to a successful candidate will be dependent on several factors that may include, but are not limited to, the type and years of experience within the job, the type of years and experience within the industry, education, skills, abilities and geographic region.

Benefits: On the first of the month following date of hire, employees working more than 30 hours/week are eligible for medical, dental, vision, disability (short and long term) and basic and supplemental life insurances. Employees will be eligible to participate in our Company’s 401k plan and will be eligible for Company Matching and Automatic Contributions. Employees will also receive annual allotments of paid time off in the form of Vacation Days, Floating Holidays, Personal Business Days, a Volunteer Day, as well as paid holidays and paid sick leave.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Therefore, employees assigned may be required to perform additional job tasks required by the manager.

We are proud to be an EOE Minorities/Females/Protected Veterans/Disabled employer. The Company’s status is a VEVRAA Federal Contractor. Request Priority Protected Veteran Referrals. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

At iconectiv, trust is more than a principle - it is the foundation of the nation’s communications ecosystem. Advancing and protecting that trust is our core mission. Behind every call, text and digital interaction is a highly complex infrastructure that must remain secure, trusted and universally accessible. What appears seamless to consumers and businesses relies on an intricate network of systems, authoritative data and key processes working flawlessly behind the scenes.

Our work delivers the reliability, choice and convenience that modern communications demand as the landscape continues to evolve. For more information, visit www.iconectiv.com and follow us on LinkedIn (https://www.linkedin.com/company/iconectiv) .