Tester - Quality Management (QM) Test Analyst

we are a Tier 1 vendor for the City and County of San Francisco for Cloud Services, Staffing Services and Training Services. For this multi-year opportunity with a diverse set of needs to address, we are currently focusing on establishing partnerships with individuals as well as companies who can help us enhance our overall service portfolio, cut lead times, and ultimately help us deliver successfully. We currently hold sizable Government accounts in the San Francisco bay area including City and County of San Francisco, San Mateo County, and Santa Clara County. We take great pride in our global reach and local influence. Your experience alongside our highly skilled and talented internal team who guide you along the way, offers key insights into what helps you stand out in a competitive job market. If you are a partner company, please submit resumes with contact information of your own W2 Consultants only. Submitted consultants are expected to have excellent communication skills.

Roles/Responsibilities:

1. Execute comprehensive User Acceptance Testing (UAT) activities across Child Support modules and business functions.
2. Develop detailed UAT scenarios, test cases, and test data based on business processes, functional requirements, and user workflows.
3. Perform thorough functional, end-to-end, regression, and validation testing to ensure system quality and business readiness.
4. Accurately document test execution results, identify issues, and create clear, reproducible defect reports.
5. Participate in defect triage meetings, validate defect resolutions, perform retesting, and verify production readiness.
6. Validate system functionality against Child Support policies, business processes, federal regulations, and operational requirements.
7. Identify gaps, inconsistencies, missing requirements, and potential business impacts during testing.
8. Support UAT planning, readiness activities, daily status reporting, metrics collection, and test cycle completion.
9. Collaborate effectively with business stakeholders, developers, vendors, and project teams to resolve issues quickly and efficiently.
10. Support statewide implementation activities, production validation, and post-go-live stabilization efforts.
11. Ensure all testing artifacts are complete, accurate, and meet Quality Management standards.

1. Prior hands-on experience supporting User Acceptance Testing (UAT) for a Child Support Modernization implementation.
2. Strong knowledge of Child Support business processes, policies, case management operations, and associated workflows.
3. Demonstrated ability to execute detailed test cases, identify defects, and validate system functionality with a high degree of accuracy.
4. Exceptional attention to detail with the ability to identify subtle issues, inconsistencies, and business process gaps.
5. Strong analytical, problem-solving, and investigative skills.
6. Ability to manage multiple priorities while maintaining a high level of quality and accuracy.
7. Excellent written and verbal communication skills.
8. Ability to work collaboratively with business users, vendors, technical teams, and project leadership.
9. Must comply with all State policies, security requirements, and procedures.

Desirable Skills:

1. Experience working directly with Child Support program staff, business SMEs, and Quality Management teams.
2. Familiarity with federal OCSE requirements, regulations, and reporting.
3. Experience with test management and defect tracking tools such as Jira, Xray, ALM, Azure DevOps, or similar platforms.
4. Experience supporting large-scale, multi-vendor government system implementations.
5. Experience with test planning, requirements traceability, metrics reporting, and Quality Management best practices.
6. Experience with the ProTech Child Support system is a plus but is not required a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; }

CCS Global Tech is a rapidly growing Information Technology company with a diverse portfolio of technology products and services and a large network of industry partnerships. With over 22 years of being a successful business with a global talent pool and presence, CCS is a certified Microsoft Gold Partner and specializes in delivering expert Microsoft based solutions for technical and business needs. We have been recognized by Inc. 500 Magazine as one of the fastest growing small companies in the Unites States.