On-Call It Support Technician

On-Call IT Support TechnicianTodos los posibles candidatos deben leer con atención los siguientes detalles de este trabajo antes de presentar una candidatura.Job OverviewWe are seeking a reliable and technically skilled On-Call IT Support Technician to provide installation, maintenance, and troubleshooting services for a variety of IT and telecommunications systems.The successful candidate will be responsible for supporting clients on an as-needed basis, ensuring that hardware, network, surveillance, and communication systems are installed and operating efficiently.This role is ideal for a hands?on technician with experience in networking, CCTV systems, telephone systems, and general IT support.Key ResponsibilitiesIT Support & TroubleshootingProvide onsite and remote technical support to clients.Diagnose and resolve hardware, software, and network?related issues.Configure and maintain desktop computers, laptops, printers, and peripheral devices.Perform system upgrades, installations, and preventative maintenance.Network Installation & SupportInstall, configure, and troubleshoot routers, switches, wireless access points, and network infrastructure.Set up and maintain wired and wireless networks.Perform network testing and ensure optimal connectivity and performance.Assist with internet connectivity and network security configurations.CCTV & Security SystemsInstall, configure, and maintain CCTV camera systems.Conduct site assessments and determine optimal camera placement.Configure recording devices, remote viewing applications, and monitoring systems.Troubleshoot camera, cabling, and connectivity issues.Telephone & Communication SystemsInstall and configure business telephone systems, including VoIP solutions.Troubleshoot telephone hardware and connectivity issues.Configure extensions, call routing, voicemail, and related features.Cabling & InfrastructureInstall and terminate network and telephone cabling.Test and certify cable installations.Ensure all installations are neat, compliant, and properly documented.Documentation & ReportingRecord service activities, installations, and maintenance performed on a report which may require pictures of installed equipment/work before and after the shift.Maintain accurate records of equipment and configurations.Provide clear feedback and recommendations to clients and management.Minimum RequirementsEducationCertificate, Diploma, or equivalent qualification in Information Technology, Networking, Telecommunications, or a related field.ExperienceMinimum 2-3 years’ experience in IT support, networking, telecommunications, or a similar technical role.Proven experience installing and supporting CCTV systems.Proven experience configuring routers and network equipment.Experience installing and maintaining telephone systems, preferably VoIP solutions.Technical SkillsCCTV installation and troubleshooting.Router and network device configuration.Telephone system installation and support.Network cabling and termination.TCP/IP networking fundamentals.Windows operating systems and desktop support.Wireless networking technologies.Basic cybersecurity awareness.Preferred QualificationsCompTIA A+ and/or Network+ certification.Mikrotik, Cisco, Ubiquiti, or similar networking certifications.CCTV vendor certifications.VoIP or PBX system experience.Must have for InstallationA laptop with internet access and team viewerSerial/console cableRJ45 Ethernet cableCommunication on WhatsApp mandatory as we have global support for each taskKey CompetenciesStrong problem?solving and troubleshooting skills.Excellent communication and customer service abilities.Ability to work independently with minimal supervision.Strong attention to detail.Good time management and organisational skills.Ability to work under pressure and respond to urgent call?outs.Working ConditionsOn?call and available to respond to support requests as required.Travel to client sites may be required.Occasional after?hours, weekend, or emergency support may be necessary.Physical ability to install equipment, run cabling, and work at heights when required.Performance IndicatorsSuccessful completion of installations within agreed timelines.First?time resolution of technical issues where possible.High client satisfaction ratings.Accurate documentation and reporting.xcskxlj Compliance with company standards and safety requirements.Where applicable, safety gear must be worn if required#J-*****-Ljbffr

Certificate, Diploma, or equivalent qualification in Information Technology, Networking, Telecommunications, or a related field. Experience Minimum 2-3 years’ experience in IT support, networking, telecommunications, or a similar technical role. Proven experience installing and supporting CCTV systems. Proven experience configuring routers and network equipment. Experience installing and maintaining telephone systems, preferably VoIP solutions. Technical Skills CCTV installation and troubleshooting. Router and network device configuration. Telephone system installation and support. Network cabling and termination. TCP/IP networking fundamentals. Windows operating systems and desktop support. Wireless networking technologies. Basic cybersecurity awareness. Preferred Qualifications CompTIA A+ and/or Network+ certification. Mikrotik, Cisco, Ubiquiti, or similar networking certifications. CCTV vendor certifications. VoIP or PBX system experience. Must have for Installation A laptop with internet access and team viewer Serial/console cable RJ45 Ethernet cable Communication on WhatsApp mandatory as we have global support for each task Key Competencies Strong problem?solving and troubleshooting skills. Excellent communication and customer service abilities. Ability to work independently with minimal supervision. Strong attention to detail. Good time management and organisational skills. Ability to work under pressure and respond to urgent call?outs.