It Support Specialist

ResponsibilitiesWe are looking for an IT Support Specialist to provide exceptional technical support to our global teamYes, we’re geeks.But everyone needs someone to tell them to restart the router with a smileReporting to the IT Team Lead, you will work closely with the global IT support team to keep everything ticking like a Swiss clock in our office in Torre GloriesTo us, IT support isn’t just about connecting cables or looking at code-it’s also about people.When things go wrong (and they do), you’ll bring a collaborative, and friendly attitude to your work and colleagues.If you are a natural team player who loves solving puzzles and helping others, you’ll have tons of options here to upgrade your skills and learn something new!Provide onsite and remote IT support to employees across multiple global locationsTroubleshoot hardware, operating systems, cloud productivity tools, user accounts, network connectivity, peripherals, and business applicationsManage employee onboarding, offboarding, device provisioning, account lifecycle, and access managementConfigure, deploy, maintain, and troubleshoot Windows and macOS endpointsManage support tickets, ensuring timely resolution, documentation, escalation, and excellent customer serviceSupport endpoint management, software deployment, patching, device compliance, and asset lifecycle managementAssist with office network support, meeting room technology, backup operations, and endpoint securityMaintain IT documentation, contribute to global IT projects, and promote security best practices across the organizationBenefitsBuild something that changes the worldFriendly, get ship done environmentWork alongside outstanding talentsTeam building events (that don’t suck)ESOP packagesQualificationsSelf-motivated, organized, and able to manage priorities in a fast-paced global environment.Strong troubleshooting skills across Windows, macOS, hardware, networking, cloud services, and SaaS applications.4+ years of experience in IT Support, Service Desk, or Desktop Support within a business environment.Cisco CCNA, CompTIA A+, Network+, Security+, or equivalent certifications.Basic scripting or automation experience using PowerShell, Bash, or similar tools.Experience with enterprise networking, firewalls, VPNs, wireless infrastructure, and cloud backup solutions.Excellent communication, and problem-solving skills.Experience with endpoint management, identity and access management, device provisioning, and asset management.Familiarity with IT security and compliance frameworks such as ISO **, SOC 2, or NIST.Experience with MDM/UEM, RMM, EDR/XDR, and enterprise endpoint management solutions.Experience supporting a global, hybrid, or multi-office organization.Professional proficiency in English and Spanish.Good understanding of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi, VPN) and endpoint security concepts.Experience administering Google Workspace and/or Microsoft 365 environments.Experience working with ticketing systems and following IT support best practices.#J-**-Ljbffr

Self-motivated, organized, and able to manage priorities in a fast-paced global environment. Strong troubleshooting skills across Windows, macOS, hardware, networking, cloud services, and SaaS applications. 4+ years of experience in IT Support, Service Desk, or Desktop Support within a business environment. Cisco CCNA, CompTIA A+, Network+, Security+, or equivalent certifications. Basic scripting or automation experience using PowerShell, Bash, or similar tools. Experience with enterprise networking, firewalls, VPNs, wireless infrastructure, and cloud backup solutions. Excellent communication, and problem-solving skills. Experience with endpoint management, identity and access management, device provisioning, and asset management. Familiarity with IT security and compliance frameworks such as ISO **, SOC 2, or NIST. Experience with MDM/UEM, RMM, EDR/XDR, and enterprise endpoint management solutions. Experience supporting a global, hybrid, or multi-office organization. Professional proficiency in English and Spanish. Good understanding of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi, VPN) and endpoint security concepts. Experience administering Google Workspace and/or Microsoft 365 environments. Experience working with ticketing systems and following IT support best practices. #J-**-Ljbffr