Runway Desk Support Specialist

We are seeking a full-time Runway Desk Support Specialist for Garmin’s Scottsdale, AZ location. In this role, you will be responsible for collecting and analyzing aeronautical data; taking actionable steps to monitor, maintain, and implement safety critical changes into a worldwide airport database for real-time aircraft performance calculations. This positin requires an aviation background.

*This will be a 4/10 schedule and the working hours are Sunday to Wednesday 4am -2pm

Essential Functions

• Monitor all incoming and active NOTAMs for airports identified in a runway database
• Analyze NOTAMs and other data sources to maintain the currency of a runway database
• Analyze incoming airport and runway data and filter appropriate information to pilots through NOTAM and into our aircraft performance systems and databases
• Assist in providing after-hours support related responses and can initially join customer teleconference bridges
• Reviews incoming emails to determine and provide solutions or escalate to other applicable teams
• Review changes to airport and runway characteristics, obstacle surveys, and navigation data via NOTAMs, AIPs, and other validated sources to maintain the currency of an Airport and Runway Database
• Conduct runway analysis for one-engine-inoperative emergency scenarios to optimize aircraft payload
• Meet regulatory requirements and/or support services that provide aircraft performance and database exports to our aviation customers
• Demonstrate quality standards and attention to detail to ensure data integrity and safety of flight
• Assist in identifying customer needs and resolving conflicts, apply solid judgement when escalation to other teams and/or leadership is needed
• Participate in customer interaction, technical responses, task resolution and escalation, and collaborate with other Garmin teams to resolve challenges
• Assist in collaborating with governing aviation authorities, airports, surveyors, and/or customers to ensure the accuracy of aeronautical information
• Demonstrate basic understanding of airport data
• Apply standards and procedures to accomplish tasks and maintain quality assurance
• Make decisions on priority and pertinence of information as it relates to aircraft performance
• Identify and report issues to team leadership
• Perform routine data entry and verification tasks
• Work collaboratively and professionally in a team environment with Garmin associates to achieve goals
• Learn how to use and apply appropriate tools as needed for this role
• Learn how other teams within the department operate to become a capable cross-functional partner
• Work a consistent and reliable schedule as identified by management

• Bachelor’s Degree in Aviation, Business, or a relevant technical discipline OR an equivalent combination of education and relevant work experience
• Excellent academics (cumulative GPA greater than or equal to 3.0 as a general rule).
• An aviation background with a strong understanding of NOTAM’s
• Demonstrated proficiency with PC applications and Windows Operating System (OS), and the ability to learn new software programs quickly
• Demonstrates strong and effective verbal, written, and interpersonal communication skills
• Demonstrates ability to complete well defined basic tasks and/or projects
• Must be detail-oriented and can work proactively and effectively with minimal supervision
• Ability to prioritize and multi-task in a flexible, fast paced and challenging environment
• Ability to work and thrive in a technical environment
• Overtime, holiday, weekend work, shift work, and/or on-call work will be required

Desired Qualifications

• Experience working in the aerospace/aviation industry
• Private Pilot, Navigator, Air Traffic Controller, Aeronautical Analyst, or Licensed Aircraft Dispatcher experience
• Understanding of Aeronautical navigation data and/or Instrument Flight Rules, Instrument Procedures, and the National Airspace System

This position is eligible for Garmin’s benefit program. Details can be found here: Garmin Benefits