Technical Support Specialist, Heavy Lifting Technology Organization

• Maintain in depth technical knowledge of hydraulic and electrical systems provided by the HLT organization.
• Ensure customer satisfaction by providing customer training, general safety, and product training on purchased equipment.
• Lead on-site job assessments requiring consultative review and recommendations.
• Provides on-site customer training and demonstrations to ensure proper function and customer satisfaction.
• Analyze complex technical problems using schematics and deliver solutions where previous precedents may not exist.
• Provide on-site training and demonstrations to ensure customer is comfortable operating the equipment and that they fully understand all aspects of operation to avoid any unnecessary extra visits.
• Improve or establish Refurbishment and Repair Procedures for both internal and external needs.
• Provide feedback to sales team regarding the status of the onsite support, including any issues that need to be resolved, or any additional opportunities that exist.
• Obtain documentation (pictures, drawings, general information, etc..), which will be downloaded in the project files upon return to the office.
• Supervise and/or perform initial commissioning on new systems.
• Will occasionally deliver sales services at customer sites that includes maintenance and repair of HLT products to ensure proper functionality.
• May have to work in environments that require industrial safety protocol.
• Travel expected is approximately 75% with a mix of day and overnight trips.

• Must be proficient in reading electrical schematics and can troubleshoot/repair industrial electrical control circuits both hardware and software.
• Read and interpret documents such as operating procedural manuals, maintenance instructions, and safety rules and MSDS. Ability to enter routine maintenance reports and correspondence. Ability to speak effectively before groups, customers or employees of organization.
• Calculate figures and amounts such as proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
• Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Resolve problems involving several concrete variables in standardized situations.
• Computer skills include knowledge of Microsoft Windows software suite (Outlook, Excel, Word, etc.) and company business ERP system.
• Possesses the ability to clarify complex situations
• Promotes ideas
• Able to manage multiple priorities with a bias towards action and speed
• Searches for solutions, drives continuous improvement and constantly raises the bar to stretch own and others’ levels of achievement
• Bases decisions on fact and adopts a disciplined approach

Education and Experience

Associate degree or a trade school degree in a technical field required; or 5 years related experience; or equivalent combination of education and experience. Understanding of electromechanical systems preferred.

Physical Demands

Employee may have to lift documents/work materials up to 30 pounds in weight. Employee may have to lift tools up to 100 pounds in weight. Employee will have to be able to walk/climb to a variety of primary work locations, including traveling by air/auto to remote sites. This can include occasional ascending or descending ladders, stairs, scaffolding, ramps, poles, and the like. Employee may move themselves in different positions to accomplish tasks in various environments including tight and confined spaces. Employee will need to move about to accomplish tasks or move from one worksite to another. Employee will need to operate machinery and/or power tools, motor vehicles, and heavy equipment. Employee will need to listen, understand, and speak with team members in person, telephonically, and electronically at all levels within a diverse workforce and with supported organizations. Employee will need to assess the accuracy, neatness, and thoroughness of the work assigned. Employee can work in front of a personal computer and telephone for long periods of time. Will have repetitive motions that include the wrists, hands, and/or fingers.

Work Environment

The primary work environment is temperature-controlled office setting but will be visiting different customers where following appropriate safety protocols at the location would be required. While visiting customers, employee may occasionally be exposed to high/low temperatures, outdoor elements (such as precipitation and wind), high levels of noise, hazardous conditions, poor ventilation, small and/or enclosed spaces, or adverse environmental conditions., Algebra, Business Solutions, Commissioning, Computer Skills, Concrete, Continuous Improvement, Customer Relations, Customer Satisfaction, Customer Support/Service, Customer Training, Documentation, ERP (Enterprise Resource Planning), Electrical Engineering, Electromechanical Systems, Equity Securities, Geometry, Heavy Equipment/Vehicles, Heavy Lifting, Human Language Technology (HLT), Hydraulic Engineering, Identify Issues, Inside Sales, Lift/Move 100 Pounds, Machine Tool, Maintenance - Electrical, Maintenance Services, Microsoft Excel, Microsoft Outlook, Microsoft Windows Operating System, Microsoft Word, Multitasking, On Site Support, Operations Management, Operations Processes, PC (Personal Computer) Systems, Physical Demands, Problem Solving Skills, Process Improvement, Product Demonstration, Product Positioning, Product Safety, Purchasing/Procurement, Safety Training, Sales, Scaffolding, Schematics, Service Delivery, Site Evaluation, Staff Requirements, Technical Analysis, Technical Support, Territory Management, Trading/Stockbroking, Training/Teaching, User Documentation

Enerpac Tool Group Corp. is a premier industrial tools, services, technology, and solutions provider serving a broad and diverse set of customers and end markets for mission-critical applications in more than 100 countries. The Company makes complex, often hazardous jobs possible safely and efficiently. Enerpac Tool Group’s businesses are global leaders in high pressure hydraulic tools, controlled force products, and solutions for precise positioning of heavy loads that help customers safely and reliably tackle some of the most challenging jobs around the world. The Company was founded in 1910 and is headquartered in Milwaukee, Wisconsin. Enerpac Tool Group common stock trades on the NYSE under the symbol EPAC.