Security Integrations Engineer

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

As a Forecasting Analyst Senior, you will combine deep workforce management (WFM) expertise with strong data fluency to drive accurate forecasts and improve WFM capability. You will produce forecasts across multiple horizons, validate and interpret complex data, and translate insights into actionable recommendations.

This role extends beyond traditional forecasting by requiring hands-on data exploration, tool development, and process improvement. You will connect WFM drivers to underlying data and reporting logic, partner across business and technology teams, and strengthen WFM effectiveness through scalable tools, better data practices, and clear, influential communication., * Leverages advanced business/analytical knowledge to participate or lead discussions with internal and cross functional teams to understand, collaborate and influence solution strategies of complex business objectives.

• Reviews complex data for emerging trends and leads implementation of emerging trends into forecasts and strategic recommendations.
• Applies innovative and quantitative analytical approaches, translates recommendations to business partners, provides reliable, consistent forecast/plan data and prepares written documentation and summaries on findings for delivery to executives.
• Research industry best practices.
• Applies advanced knowledge and thought leadership of various forecasting methodologies, system, and tools to produce forecasts and strategic and tactical business recommendations to promote contact center health.
• Develops and shares forecasting white papers.
• Documents assumptions, methodology, validation and testing in a manner that ensures replication of work to facilitate peer reviews and supports Governance, Risk and/or process work.
• Provides consultative guidance and effectively partners and influences appropriate business executives and/or their representatives to integrate operational initiatives into the overall forecast/plan.
• Succinctly delivers complex analysis/findings in a manner that conveys understanding, influences executives, garners support for recommendations, drives business decisions, and influences business strategy.
• Provides guidance to cross-functional team members to ensure success in achieving business objectives.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures., Leadership Studies Situation Analysis Outbound Marketing Workflow Management Process Engineering Market Intelligence Technology Research Time Off Management Competitive Analysis User Experience (UX) Portfolio Management User-Centered Design Emerging Technologies Business Technologies Technology Strategies Human-Centered Design Adobe Experience Cloud Advertising Technology New Product Development Artificial Intelligence Lean Product Development Organizational Leadership Change Management Strategy Salesforce Marketing Cloud Customer Relationship Management Key Performance Indicators (KPIs) +0 Senior Security Integrations Engineer TEKsystems Irving, TX*Remote FastAPI PySpark Operations Leadership Scalability RESTful API SaaS Security Problem Solving Business Valuation Policy Enforcement Security Engineering Software Engineering User Experience (UX) Semi-Structured Data Continuous Monitoring Financial Institution Full Stack Development Artificial Intelligence Business Transformation Critical Illness Insurance Software As A Service (SaaS) Python (Programming Language) Enterprise Application Software Application Programming Interface (API) +0

Tooling Planning Power BI Dashboard Economics Automation Governance Innovation Statistics Mathematics Scalability Forecasting Peer Review Market Data Transact-SQL Service Level Data Modeling SAS (Software) Data Discovery Motion Planning Influencing Skills Thought Leadership Business Decisions Process Improvement Data Analysis Tools Time Off Management, * Bachelor’s degree in Economics, Finance, Statistics, Mathematics or related discipline; OR 4 years of related experience in statistics, mathematics, forecasting or planning or related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 6 years’ experience forecasting and/or planning to include expert utilization of data analysis tools in support of market, workforce and/or contact center operations; OR, if Advanced degree, 4 or more years’ experience forecasting and/or planning to include expert utilization of data analysis tools in support of market, workforce and/or contact center operations to include expert utilization of data analysis tools in support of market, workforce and/or contact center operations.
• Workforce tools such as NICE, Aspect, CISCO, and/or Decision and data to include contact center data as an example as volume, AHT, shrinkage, service level and abandons.
• Experience applying innovative and quantitative analytical approaches to translate data into business insights for forecasting/planning.
• Strong written and verbal communication skills to document and succinctly deliver findings/results in a way that helps drive Business’ decisions.

What sets you apart:

• Advanced Excel proficiency building automated tools, dashboards, and scalable data models (e.g., Power Query, Power Pivot, VBA).
• Strong SQL skills, including independent data discovery, query development, and experience working with enterprise data platforms (e.g., Snowflake, T-SQL)
• Demonstrated use of analytical or statistical tooling (e.g., Python, SAS, Tableau, Power BI, Advanced Excel, or equivalent) to validate assumptions, analyze trends, or enhance forecasting.
• Proven ability to build, automate, or significantly enhance forecasting models, tools, or processes, reducing manual effort and improving accuracy or scalability
• Ability to translate complex WFM requirements into technical or data-driven solutions, identifying gaps in data, logic, or process and driving measurable improvement, Honesty Tooling Planning Governance SAFe Agile Investments Market Data Presentations Prioritization Risk Management Decision Making Motion Planning Systems Thinking Agile Methodology Business Modeling Influencing Skills Strategic Planning Casualty Insurance Business Decisions Business Strategies Business Objectives Time Off Management Portfolio Management Waterfall Methodology Business Architecture Capability Assessment Architecture Strategy Organizational Strategy Enterprise Architecture Strategic Prioritization Non-Verbal Communication Business Process Modeling Cross-Functional Team Leadership +0 Remote MarTech Enablement Senior USAA Plano, TX*Hybrid Honesty Planning Research Marketing Analytics Templates Operations Management Innovation Salesforce Scalability Market Data Adaptability Communication Presentations Business Case Prioritization Problem Solving Decision Making Motion Planning Design Thinking Product Strategy Change Management Experience Design MarTech Solutions Lean Manufacturing Influencing Skills Product Management Thought Leadership Key Risk Indicator Digital Technology Scalability Design

Compensation range: The salary range for this position is: $103,450 - $197,730.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.