Senior Digital Workplace Engineer

The AI and Digital Workplace Engineer is the senior technical owner of the talent agency’s AI-enabled productivity and collaboration experience - and the deep hands-on engineer behind the identity, endpoint, and Microsoft 365 platform that experience runs on. The role selects, deploys, integrates, and continuously improves the AI tools and capabilities embedded in the digital workplace, while engineering and operating the underlying Entra ID, endpoint, and M365 services to an operational-excellence standard. It is the senior technical voice on AI tooling for the IT organization and the broader business, and the engineering lead for IT’s own use of AI to automate, augment, and improve service delivery. Read the role as two layers. The foundation is senior digital workplace engineering: identity (Entra ID, conditional access, SSO/SAML/OIDC, hybrid identity, PIM, B2B), endpoint management (Intune and Jamf), M365 service engineering (Exchange Online, Teams, SharePoint, OneDrive), and the ITIL/ITSM discipline that keeps those services reliable. The differentiating scope is AI: the engineer is accountable for ensuring AI tools are well-chosen, well-integrated, well-governed, and well-adopted. A credible candidate is strong on the foundation and demonstrably advanced on the AI scope. This role is the operational expression of an AI-first IT culture built on a reliable digital workplace. It partners with the cybersecurity governance function on AI risk and policy, with the workforce AI adoption and enablement program on AI literacy and adoption, and with end users across the business on AI experience and capability.

• 7+ years of engineering experience in digital workplace, productivity platforms, or related domains, including deep hands-on experience across Microsoft 365, identity, and endpoints.
• Deep Microsoft 365 platform engineering: Exchange Online (mail flow, permissions, distribution lists, shared mailboxes); Teams, SharePoint, and OneDrive service engineering and troubleshooting; Power Platform.
• Microsoft Entra ID (Azure AD) engineering: conditional access, group management and identity governance, SSO / SAML / OIDC integrations, hybrid identity and Entra Connect, identity lifecycle automation (Joiner / Mover / Leaver), PIM, and B2B / guest access governance.
• Endpoint management across Windows (Intune) and macOS (Jamf or equivalent MDM): policy, compliance, provisioning, and performance.
• Proven ability to troubleshoot across the full stack - identity, devices, and applications.
• 2+ years of hands-on experience deploying, integrating, or building on top of enterprise AI capabilities (Microsoft 365 Copilot, conversational AI assistants, AI APIs, or equivalent).
• Automation against enterprise APIs (Microsoft Graph, Power Automate, integration platforms) and scripting experience (PowerShell, Python, or similar).
• Hands-on ITIL practice across incident, problem, change, and continual service improvement (ITIL certified or equivalent).

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.