Exchange Customer Engineer (Bilingual)

OverviewWe are Concentrix, the intelligent transformation partner.Solution-focused.Tech-powered.Intelligence-fueled.Job Title: Exchange Customer Engineer (Bilingual)Role OverviewWe are seeking a highly skilled and experienced Customer Engineer specializing in Microsoft 365, Exchange Server, and Exchange Online.The ideal candidate will help customers optimize and modernize their email and collaboration environments, ensuring high performance, security, and reliability across both on-premises and cloud platforms.This role is customer-facing and requires excellent communication skills, both verbal and written, to interact with technical, non-technical, and leadership stakeholders.As a Customer Engineer, you will act as a trusted technical advisor, supporting enterprise customers in the design, deployment, migration, and optimization of Exchange Server and Exchange Online environments, as well as broader Microsoft 365 administration and governance.Note: This position requires fluency in English.Key ResponsibilitiesLead and deliver customer engagements focused on:Exchange Server (on-premises and hybrid)Exchange OnlineMicrosoft 365 administration and governanceDesign and implement scalable and secure email architectures across hybrid and cloud environmentsPlan and execute migrations from legacy email systems to Exchange Server and Exchange OnlineSupport migrations from on-premises Exchange to Exchange Online, ensuring minimal downtime and data integrityProvide advanced troubleshooting, optimization, and post-migration supportManage and maintain Exchange environments, ensuring high availability, performance, and reliabilityCollaborate with customers to define migration strategies, timelines, and best practicesSupport compliance, retention, and governance requirements within Microsoft 365Automate administrative tasks using PowerShell and other toolsDocument technical solutions, best practices, and operational proceduresRequired Qualifications10+ years of experience in customer-facing roles (architecture, administration, consulting, or support)Strong hands-on experience with:Exchange Server (administration, architecture, and migrations)Exchange Online (administration and migrations)Microsoft 365 administration and governanceExperience with hybrid Exchange environmentsStrong knowledge of Active Directory and Azure Active Directory (Entra ID)Proven experience planning and executing complex email migrationsAdvanced troubleshooting and problem-solving skillsExperience with PowerShell scripting for automation and managementStrong communication and stakeholder management skillsPreferred QualificationsExperience with:Email compliance and retention solutionsLarge-scale enterprise or government environmentsMicrosoft Graph APIKnowledge of:Cloud Adoption FrameworkWell-Architected FrameworkRelevant Microsoft certifications in Exchange, Microsoft 365, or related areas#J-*****-Ljbffr

We are seeking a highly skilled and experienced Customer Engineer specializing in Microsoft 365, Exchange Server, and Exchange Online. The ideal candidate will help customers optimize and modernize their email and collaboration environments, ensuring high performance, security, and reliability across both on-premises and cloud platforms. This role is customer-facing and requires excellent communication skills, both verbal and written, to interact with technical, non-technical, and leadership stakeholders., 10+ years of experience in customer-facing roles (architecture, administration, consulting, or support) Strong hands-on experience with: Exchange Server (administration, architecture, and migrations) Exchange Online (administration and migrations) Microsoft 365 administration and governance Experience with hybrid Exchange environments Strong knowledge of Active Directory and Azure Active Directory (Entra ID) Proven experience planning and executing complex email migrations Advanced troubleshooting and problem-solving skills Experience with PowerShell scripting for automation and management Strong communication and stakeholder management skills Preferred Qualifications Experience with: Email compliance and retention solutions Large-scale enterprise or government environments Microsoft Graph API Knowledge of: Cloud Adoption Framework Well-Architected Framework Relevant Microsoft certifications in Exchange, Microsoft 365, or related areas #J-*****-Ljbffr