Commerce Engineer Emea-Apac

Experteer Overview In this role you will serve as a trusted advisor to large enterprise clients from Barcelona, guiding strategic projects that maximize VTEX solutions.You’ll monitor product usage, propose tailored initiatives, and drive revenue growth through upsell and longer-term engagements.You’ll collaborate with cross-functional teams to define scope, proposals, and pricing, ensuring high-value outcomes for customers.This position blends relationship management with strategic problem-solving to expand ACV and reduce churn.You will stay aligned with the product roadmap while advancing your own professional growth within VTEX.Compensaciones / Beneficios* Build and maintain strategic relationships with large enterprise clients and ensure high-level communication* Understand client needs and propose tailored projects and solutions* Monitor usage of products/services to identify improvement areas and value* Act as trusted advisor to maximize return on VTEX solutions* Identify upsell opportunities and contribute to revenue growth and GMV* Develop performance-driven strategies to help clients sell more and better* Anticipate churn risks and implement personalized action plans* Drive expansion of Annual Contract Value (ACV) from leads to long-term agreements* Stay updated on product roadmap and complete relevant certificationsResponsabilidades* Solid experience in Customer Success, Account Management, or related areas with enterprise (Tier 1) clients* Proven consultative account management, focusing on retention and revenue expansion* Knowledge of churn reduction strategies and lifecycle engagement tactics* Excellent verbal and written communication, including engagement with C-level stakeholders* Strong analytical skills to interpret KPIs (NPS, churn, GMV, ACV) and drive decisions* Experience with CRM/CS platforms (Salesforce, HubSpot, Gainsight, or similar)* Proactive, ownership-driven, problem-solving mindset* Bachelor’s degree completed (preferably in Business Admin, Marketing, Engineering, or related fields)* Availability for in-person client meetings when necessary* Fluent English (global client work); Spanish/Italian/French/German are a plus* Based in Barcelona with on-site presence four days a week (Mon-Thu) and remote FriRequisitos principales* Competitive Salary* Flexible work schedule* Meal Allowance* Transportation assistance* Extended parental leaves* Language scholarship: 80% subsidies in English and Spanish courses

• Solid experience in Customer Success, Account Management, or related areas with enterprise (Tier 1) clients
• Proven consultative account management, focusing on retention and revenue expansion
• Knowledge of churn reduction strategies and lifecycle engagement tactics
• Excellent verbal and written communication, including engagement with C-level stakeholders
• Strong analytical skills to interpret KPIs (NPS, churn, GMV, ACV) and drive decisions
• Experience with CRM/CS platforms (Salesforce, HubSpot, Gainsight, or similar)
• Proactive, ownership-driven, problem-solving mindset
• Bachelor’s degree completed (preferably in Business Admin, Marketing, Engineering, or related fields)
• Availability for in-person client meetings when necessary
• Fluent English (global client work); Spanish/Italian/French/German are a plus