Safety & Security Support Engineer

We are seeking a highly skilled Safety & Security support Engineer (VMS) to join our onsite team at a prestigious clients site based in Central London. In this role, you will be responsible for the maintenance, troubleshooting, and moves, adds, changes on the Video Management System (VMS) and its related integrations and security infrastructure. Your expertise will ensure the integrity, reliability, and optimal performance of critical security systems, safeguarding assets and personnel in a dynamic environment., Support, Fault Resolution, and Configuration:

• Update and remediate VMS cameras and associated hardware.
• Ensure proper cabling and network connectivity for all devices.
• Conduct routine inspections and preventive maintenance on VMS systems.
• Diagnose and resolve technical issues promptly to minimize downtime.

System Monitoring & Optimization:

• Monitor system performance and implement upgrades or adjustments as needed.
• Ensure compliance with security standards and client requirements.

Documentation & Reporting:

• Maintain accurate documentation of all asset changes, repairs, and configuration changes.
• Assist with provision of detailed reports on system health and incident resolutions.

Client Interaction:

• Act as onsite support point of contact for internal SOC, IT/Network teams
• Provide instruction and guidance on system usage and best practices when required.

• Minimum of 2 years in security systems engineering role
• Background in electrical engineering, IT networking, or related field preferred, Technical Expertise:
• Experience in VMS configuration, maintenance, and troubleshooting.
• Strong knowledge of IP-based cameras, networking fundamentals, and video management systems.

Certifications (Preferred):

• Genetec certification and camera manufacturer-specific training (training opportunities can be provided).

Soft Skills:

• Strong problem-solving abilities and attention to detail.
• Excellent communication and customer service skills.
• Proactive, “can-do” attitude.

Other Requirements:

• Ability to work independently and manage multiple tasks effectively.
• Flexibility to work shifts and travel to client sites when required.

Education & Experience

• Background as a CCTV Engineer, IP CCTV Engineer, Install Engineer, or Service Engineer
• Minimum of 2 years of experience in security systems engineering.
• Background in electrical engineering, IT networking, or related field preferred., If you are a proactive and detail-oriented professional looking to make a meaningful impact within a dynamic organisation, we welcome your application. Please submit your CV and complete the application form .

We offer a competitive remuneration package reflective of the candidate’s skills and experience, along with a range of benefits typical for roles within the IT sector , including:

• Generous holiday entitlement
• Contributory pension scheme
• Healthcare and wellbeing programmes
• Professional development and training opportunities
• Flexible working arrangements subject to business needs
• Employee assistance programmes