Senior Manager - AI Transformation/Program Lead

We are seeking an experienced AI Transformation Manager to lead the identification, prioritization, governance, and adoption of Artificial Intelligence initiatives across the Digital Privacy & Governance Office (DPGO). This role will serve as a bridge between business stakeholders, technology teams, and governance partners to accelerate AI-driven transformation while ensuring responsible and compliant implementation.

The ideal candidate combines strategic thinking, program management expertise, business acumen, and a passion for emerging AI technologies. This individual will be responsible for building and managing the AI roadmap, adoption, measuring business value, supporting AI solutions such as Custom GPTs and AI assistants, and partnering with engineering teams to deliver scalable AI capabilities.

Responsibilities

• Identify AI opportunities across our organization by evaluating opportunities based on impact, feasibility, risk, and alignment with organizational objectives
• Develop a multi-year AI strategy aligned to enterprise goals and business priorities
• Support, develop and manage Custom GPTs/Projects by developing standards and ensuring solutions remain aligned with compliance requirements
• Partner with AI engineering team by ensuring AI solutions are scalable, maintainable, and aligned with enterprise standards
• Manage and facilitate AI model governance activities, ensuring enterprise AI models meet approval, sponsorship, risk, and compliance requirements prior to deployment and scaling.
• Conduct workshops, office hours, training, and awareness campaigns to drive adoption
• Quantify productivity gains to identify opportunities to expand successful AI solutions
• Manage AI governance and risk by establishing governance frameworks for AI development, deployment and usage
• Recommend funding allocations based on enterprise impact and return on investment
• Build business cases for AI investments by monitoring post-implementation to improve future decisions

• Bachelor’s degree in Business, Technology, Engineering, Data Science, Information Systems, or a related field
• 3+ years of experience in program management, digital transformation, technology strategy, product management, consulting, or related disciplines
• Experience leading cross-functional initiatives involving business and technology stakeholders
• Strong understanding of Generative AI, Large Language Models (LLMs), AI assistants, and emerging AI technologies
• Experience developing business cases, strategic roadmaps, and executive presentations.
• Demonstrated ability to manage multiple complex initiatives simultaneously
• Excellent communication, stakeholder management, and influencing skills

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.