Product Support Engineer II

As a Product Support Engineer here at Honeywell, you will play a vital role in providing technical support for our sensing products and solutions, ensuring optimal performance and customer satisfaction. You will collaborate closely with Engineering, Quality, Manufacturing, Sales and Customer Service to resolve product issues and drive continuous improvement.

You will report directly to our Tech Support Manager and you’ll work out of our Richardson, TX or Houston, TX location on a Hybrid work schedule.

In this role, you will impact the success of our Sensing Solutions business by delivering expert product support, enhancing product reliability, and contributing to the advancement of technologies that serve critical industry applications.

• Provide technical support and troubleshooting for sensing products used in industrial applications.
• Develop and maintain product documentation and training materials to support internal teams and customers.
• Collaborate with cross-functional teams including Engineering, Quality, and Manufacturing to resolve product issues and implement corrective actions.
• Support cross-functional teams on product development projects, providing insights about customers’ needs based on day-to-day interactions with customers.

• Bachelor’s degree from an accredited institution in a technical discipline such as science, technology, engineering, mathematics
• Minimum 3 years of experience in product support or engineering roles, in industries like Healthcare, Transportation or Aerospace & Defense
• Strong knowledge of sensing technologies and product lifecycle support
• Experience with troubleshooting, root cause analysis, and implementing corrective actions for complex products

WE VALUE

• Advanced degree in Engineering, such as Mechanical, Electrical or Electronic Engineering
• Knowledge of Aerospace & Defense industry standards and practices
• Proficiency in product data management and support tools such as Salesforce, InContact and/or Teamcenter
• Strong project management, problem-solving and data analysis skills with a continuous improvement mindset
• Experience working with cross-functional teams in a fast-paced environment

U.S. PERSON REQUIREMENTS

Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. Person, which is defined as, a U.S. citizen, a U.S. permanent resident, or have protected status in the U.S. under asylum or refugee status or have the ability to obtain an export authorization.

In addition to a performance-driven salary, cutting-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: Benefits at Honeywell (https://benefits.honeywell.com/)

Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial, and process sectors with a broad portfolio of services, solutions, and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy., Honeywell Industrial Automation (IA) is a leading provider of integrated automation and software solutions, control systems, and services for the process industries. Our solutions help customers improve productivity, reduce costs, and minimize downtime. We are dedicated to delivering innovative solutions that enable our customers to achieve their business objectives and drive sustainable growth.

Honeywell helps organizations solve the world’s most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.