Product Support Engineer 1 (Vigo, Spain) Vigo, Spain

Vigo, SpainAbout ParsecParsec Automation, LLC (Parsec) is a trailblazing creator and provider of manufacturing operations management software.Consistently recognized by organizations like Gartner and IDC and a winner of numerous awards, including the Data Breakthrough Awards, American Business, and Best in Biz, Parsec exemplifies leadership in the dynamic, fast-paced manufacturing sector.With major companies such as Johnson & Johnson, Merck, Toyota, Proctor & Gamble, Eli Lilly, Hershey, Siemens, and DuPont leveraging its innovative TrakSYSTM platform to tackle even the most complex manufacturing challenges, Parsec’s solutions are actively optimizing efficiency, quality, and compliance at over 11,000 plants in more than 140 countries.Committed to customer success and driven by innovation, Parsec continues to fulfill its mission of making the management of manufacturing operations as simple as possible.Parsec is backed by BVP Forge, a $780M fund in partnership with the $20B Bessemer platform that has backed industry-defining businesses such as LinkedIn, MindBody, Procore, Shopify, and Toast.BVP Forge combines Bessemer’s front-line industry insights, proven growth IP, and robust executive network with tailored resources for self-sustaining companies and the ForgeEdgeTM operational program.The RoleAs a Product Support Engineer I, you’ll provide high-quality technical support to customers and partners using the TrakSYSTM platform.This role is ideal for someone who is technically strong, customer-focused, and excited to deepen their expertise in MES, manufacturing systems, and enterprise software support.You’ll work closely with customers, internal support teams in the U.S. and Spain, and engineering partners to troubleshoot issues, support upgrades, contribute to testing, and help improve documentation and knowledge sharing across the organization.This position requires flexibility to support 24/7 operations, including rotating coverage for weekends and extended shifts (up to 12 hours).Key ResponsibilitiesPlatform and Application Support (?70%)Provide Level 2 product support for both the TrakSYSTM platform and implemented solutionsDiagnose and resolve platform and application issuesTroubleshoot production applications built by Parsec Professional Services under managed services SLAsRespond to alerts, triage incidents, and elevate to Level 3 or Engineering when neededCreate examples and demonstrations of TrakSYS features (including light customization such as reports or UI components in ASP.NET)Document incidents, root causes, and corrective actionsUpgrades and Testing (?10%)Assist with functional and regression testingIdentify, document, and report defectsDocumentation and Knowledge Sharing (?10%)Create and maintain Knowledge Base articlesDocument new and existing TrakSYS featuresDevelop Application Notes, Technical Guides, deployment instructions, and troubleshooting runbooksLearning and Continuous Improvement (?10%)Learn and apply Parsec’s support methodologies and toolsStay current on TrakSYS platform features and updatesBuild expertise in MES concepts, manufacturing workflows, and support technologiesQualificationsBachelor’s degree in Computer Science, Engineering, Information Technology, Business, or a related field2+ years of experience in software support or developmentStrong experience with:Microsoft SQL ServerWindows client and server operating systemsPreferred ExperienceCloud platforms (Azure or AWS)Software testing frameworksManufacturing, MES, or process automation environmentsSuccess TraitsStrong analytical and troubleshooting skillsDetail-oriented with excellent documentation habitsStrong written and verbal communication skillsComfortable working in a fast-paced, customer-driven environmentCollaborative mindset with global teamsWillingness to participate in rotating on-call and extended shift coverageEager to learn and grow technical depth across enterprise manufacturing systemsVariable bonus based on company and individual performanceFlexible vacation time#J-*****-Ljbffr

Bachelor’s degree in Computer Science, Engineering, Information Technology, Business, or a related field 2+ years of experience in software support or development Strong experience with: Microsoft SQL Server Windows client and server operating systems Preferred Experience Cloud platforms (Azure or AWS) Software testing frameworks Manufacturing, MES, or process automation environments Success Traits Strong analytical and troubleshooting skills Detail-oriented with excellent documentation habits Strong written and verbal communication skills Comfortable working in a fast-paced, customer-driven environment Collaborative mindset with global teams Willingness to participate in rotating on-call and extended shift coverage Eager to learn and grow technical depth across enterprise manufacturing systems

La Coruña, España

Vigo, Spain About Parsec Parsec Automation, LLC (Parsec) is a trailblazing creator and provider of manufacturing operations management software. Consistently recognized by organizations like Gartner and IDC and a winner of numerous awards, including the Data Breakthrough Awards, American Business, and Best in Biz, Parsec exemplifies leadership in the dynamic, fast-paced manufacturing sector. With major companies such as Johnson & Johnson, Merck, Toyota, Proctor & Gamble, Eli Lilly, Hershey, Siemens, and DuPont leveraging its innovative TrakSYSTM platform to tackle even the most complex manufacturing challenges, Parsec’s solutions are actively optimizing efficiency, quality, and compliance at over 11,000 plants in more than 140 countries. Committed to customer success and driven by innovation, Parsec continues to fulfill its mission of making the management of manufacturing operations as simple as possible. Parsec is backed by BVP Forge, a $780M fund in partnership with the $20B Bessemer platform that has backed industry-defining businesses such as LinkedIn, MindBody, Procore, Shopify, and Toast. BVP Forge combines Bessemer’s front-line industry insights, proven growth IP, and robust executive network with tailored resources for self-sustaining companies and the ForgeEdgeTM operational program.