Software Engineering Delivery Manager, Madrid

Software Engineering Delivery ManagerAt Julius Baer, we celebrate and value the individual qualities you bring, enabling you to be impactful, to be entrepreneurial, to be empowered, and to create value beyond wealth.Let s shape the future of wealth management together.We are seeking an experienced Software Engineering Delivery Manager to join our IT Service Management engineering team.In your role you will be key role into shaping the our ServiceNow Platform projects and our business as usual (BAU) streams and local development team.YOUR CHALLENGE- Projects and Business as Usual (BAU) delivery oversight- Local Development Team Coordination- Stakeholder Management- Quality Assurance- Risk and Resource ManagementYOUR PROFILE- Analytical skills: have strong analytical skills to evaluate complex problems and develop effective solutions- Customer service: have a customer-centric mindset and be committed to providing excellent customer service- Skills in persuading and influencing others to achieve desired outcomes and align with team and organizational goals- Negotiation: Ability to negotiate effectively to reach mutually beneficial solutions and agreement- Cultural Sensitivity: Awareness and respect for diverse backgrounds and perspectives, promoting an inclusive workplace- Bachelor s degree in computer science, Information Technology, or a related field- Technical expertise: Strong knowledge of ITIL frameworks, ITSM tools (such as ServiceNow) and IT infrastructure- Experience of at least 3 years as Scrum Master or in an equivalent role- Experience of at least 5 years as Software Engineer (ServiceNow Engineer is a strong plus)- Fluent written and spoken EnglishServiceNow, ITIL, ITSM

Analytical skills: have strong analytical skills to evaluate complex problems and develop effective solutions

• Customer service: have a customer-centric mindset and be committed to providing excellent customer service
• Skills in persuading and influencing others to achieve desired outcomes and align with team and organizational goals
• Negotiation: Ability to negotiate effectively to reach mutually beneficial solutions and agreement
• Cultural Sensitivity: Awareness and respect for diverse backgrounds and perspectives, promoting an inclusive workplace
• Bachelor s degree in computer science, Information Technology, or a related field
• Technical expertise: Strong knowledge of ITIL frameworks, ITSM tools (such as ServiceNow) and IT infrastructure
• Experience of at least 3 years as Scrum Master or in an equivalent role
• Experience of at least 5 years as Software Engineer (ServiceNow Engineer is a strong plus)
• Fluent written and spoken English ServiceNow, ITIL, ITSM