Systems Engineer II Organization

Arctiq is looking for an experienced Systems Engineer II to support the implementation and ongoing delivery of managed services with a focus on data protection, backup, and disaster recovery. is responsible for configuring and deploying customer solutions across platforms including Commvault, Rubrik, Metallic, and Zerto. You will participate in client-facing meetings, perform hands-on hardware and software configuration, and serve as a reliable escalation point for junior engineers. This is a hybrid position that includes participation in an on-call rotation to support after-hours incident response., * Configure, deploy, and maintain data protection platforms including Commvault, Metallic, Zerto, and related technologies

• Support project-based implementations, following technical design documentation and collaborating with internal engineering and delivery teams
• Perform hardware installations, including racking, cabling, and setup of media agent servers and storage components
• Participate in client meetings to gather requirements, provide updates, and ensure alignment on technical delivery
• Serve as a primary technical contact for assigned managed service accounts
• Work cross-functionally with Network, Systems, and Project teams to ensure seamless service delivery
• Manage and resolve escalated tickets, performing root cause analysis and delivering documented findings to clients
• Mentor Systems Engineer I staff and contribute to the knowledge base and Confluence documentation
• Maintain accurate asset, configuration, and change records in Jira and other ITSM tooling
• Participate in on-call rotation, responding to after-hours alerts and incidents per defined escalation procedures
• Maintain awareness of best practices in backup, recovery, and data management, * Participation in a rotating on-call schedule to cover after-hours incidents and critical alerts
• On-call responsibilities include acknowledgment, triage, and escalation per Arctiq’s incident response procedures

What Success Looks Like:

• Client solutions are deployed accurately, on time, and documented to a high standard
• Clients receive timely, well-communicated resolutions with minimal escalation to senior staff
• SLA targets are consistently met or exceeded on assigned accounts
• Ticket and project documentation is accurate, thorough, and useful to the wider team
• Client relationships are stable and trust is maintained through proactive communication
• On-call incidents are handled promptly and resolved or escalated within defined response windows

Technologies you will work with:

Commvault / Rubrik · Metallic · Zerto · Cohesity · Fortinet / FortiGate · Microsoft Azure · VMware vSphere · Windows Server · Microsoft 365 / Entra ID · Jira / Confluence · Networking fundamentals

• 3-5 years of experience in systems or backup administration, preferably in a managed services or service provider environment
• Foundational knowledge of Commvault, Metallic, Zerto, Rubrik, Cohesity, or similar data protection platforms
• Familiarity with Windows Server, VMware, network fundamentals, and storage systems
• Proven track record managing client-facing escalations and technical communications
• Strong troubleshooting and documentation skills
• Excellent communication skills for both technical and non-technical audiences
• Comfortable with hybrid work expectations and on-call availability on a rotating basis
• Ability to lift and install physical hardware (up to 50 lbs)
• Preferred certifications: Commvault Certified Professional, Zerto Certified Associate (ZCA), Fortinet NSE, or Microsoft Azure, Candidates must be legally authorized to work in the country where they reside. Arctiq does not sponsor work Visas at this time., Artificial Intelligence (AI), Atlassian JIRA, Automation, Best Practices, Communication Skills, Cross-Functional, Customer Escalations, Customer Relations, Customer Support/Service, Customer/Client Research, Data Management, Data Recovery, Database Backup, Disaster Recovery, Documentation, Exceeded Sales Goal, Hardware Configuration Management, Hardware Installation, Hybrid Cloud, IT Service Management (ITSM), Identify Issues, Incident Response, Information/Data Security (InfoSec), Infrastructure as a Service (IaaS), Intelligence Agencies, Internet Security, Knowledge Base, Machine Tool, Mentoring, Microsoft Product Family, Microsoft Windows Azure, Microsoft Windows Server, Multiplatform/Cross-Platform, Network Connectivity, Network Systems, On Call, Operational Improvement, Procedure Development, Professional Services, Root Cause Analysis, Sales Management, Service Delivery, Service Level Agreement (SLA), Software Configuration Management, Systems Administration/Management, Systems Engineering, Team Player, Technical Delivery, Technical Writing, Technical/Engineering Design, Telephone Skills, Time Management, VMWare, VMWare vSphere

Arctiq is a global, intelligence-driven technology services company delivering professional and managed services across Hybrid Cloud Infrastructure, Networking & Connected Experiences, Cybersecurity, Data & AI, Autonomous Operations & Intelligence, and Enterprise Service Management. We help organizations operate, secure, and modernize complex environments by unifying infrastructure, networking, data, security, automation, and observability under a single, integrated operating model. Our work focuses on helping customers reduce operational friction, improve resilience, and make better, faster decisions as their environments evolve. Arctiq builds on decades of industry expertise and a customer-centric ethos to deliver exceptional value to clients across diverse industries.