Help Desk Technician

In this role, you will be the first line of defense for our users’ technical needs. You will provide exceptional customer service while troubleshooting and resolving a variety of IT issues., * Respond to user inquiries by phone, email, chat, or in person

• Troubleshoot common hardware and software problems
• Maintain hardware inventory and ensure documentation is up-to-date
• Reset passwords and maintain user accounts (as applicable)
• Research solutions to complex issues and escalate unresolved issues to senior technicians
• Document procedures and solutions using internal systems
• Provide clear and concise instructions to guide users through problem-solving steps
• Maintain a positive and professional demeanor at all times

Are you a problem-solver with a passion for technology? Do you enjoy helping others? If so, then this entry-level Help Desk Technician position is for you!, * Fluent in both English and Spanish is a plus

• Excellent communication and interpersonal skills
• Strong customer service skills with a focus on user satisfaction
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
• A working knowledge of computer hardware and software is a plus
• Ability to work independently and as part of a team
• Willingness and ability to obtain CompTIA A+ Certification within a year
• Ability to learn quickly and adapt to new technologies

• Competitive salary and benefits package
• Opportunity to learn and grow in a fast-paced environment
• Gain valuable experience in the IT field
• Be part of a supportive and collaborative team
• Health, dental and vision insurance available
• 401k with employer match
• Paid Time Off