SAP Analyst

Our client is seeking a Sr. Analyst, CX Solutions to design, implement, and support SAP Customer Experience (CX) solutions. This role requires strong expertise in SAP Sales Cloud and SAP Service Cloud, with a focus on delivering integrated customer engagement solutions that align with business objectives. PLEASE NOTE THAT THIS ROLE IS NOT OPEN TO SPONSORSHIP OR PARTNERSHIP WITH A VENDOR/C2C., * Lead and support SAP Sales Cloud and SAP Service Cloud implementations and enhancements.

• Configure and optimize SAP Sales & Service Cloud V1 solutions, including lead and opportunity management, customer data management, service ticketing, workflows, and SLA processes.
• Gather business requirements and translate them into functional and technical solutions.
• Design and support integrations with SAP S/4HANA, SAP ECC, SAP Integration Suite, and third-party applications.
• Support testing, data migration, deployment, and post-go-live activities.
• Develop process documentation, training materials, and solution designs.
• Collaborate with business stakeholders, architects, and global delivery teams to drive continuous improvement.

• Bachelor’s degree in Information Technology, Business, Engineering, or a related field.
• 5+ years of SAP experience, including hands-on implementation and support of SAP Sales Cloud V1 and SAP Service Cloud V1.
• Strong understanding of CRM and customer service processes.
• Experience with SAP Integration Suite, APIs, middleware integrations, and Agile delivery methodologies.
• Excellent communication and stakeholder management skills.
• Preferred Qualifications:
• SAP Sales Cloud V2 and/or Service Cloud V2 experience.
• SAP CX certifications, SAP BTP, C4C SDK/ABSL, SAP Commerce Cloud, or Fiori integration experience.
• Manufacturing industry experience is a plus.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.