UI/UX Specialist

· Plan and facilitate user-centered discovery and design workshops with product owners, business subject matter experts, internal users, and other stakeholders to understand user roles, goals, workflows, pain points, content needs, and acceptance criteria.

· Analyze Accreditation business processes and translate approved requirements into user flows, information architecture, screen concepts, interaction patterns, and design recommendations for internal and external users.

· Create wireframes, mockups, interactive prototypes, design specifications, and annotations that communicate intended behavior, content, navigation, responsive layouts, and accessibility considerations.

· Define and maintain reusable UX standards, design patterns, page structures, navigation models, and component guidance that support consistent experiences across Salesforce Service Cloud and Experience Cloud.

· Design Applicant Portal experiences for registration and authentication readiness, profile management, application submission, document upload, status tracking, messaging, Requests for Information responses, Fee Agreement submission, and Continuing Legal Education documentation.

· Design internal user experiences supporting case intake, profile and lifecycle management, reviews, task and queue management, approvals, correspondence, workload visibility, reporting, and audit-oriented processes.

· Collaborate with Salesforce architects, administrators, developers, and Flow resources to ensure designs are technically feasible, configuration-first, reusable, secure, responsive, and aligned with approved platform standards.

· Apply Section 508 and related accessibility requirements throughout the design lifecycle; support accessible content, forms, navigation, interaction behavior, visual presentation, and responsive use across supported devices.

· Coordinate with Government stakeholders on portal branding, instructional content, legal notices, privacy statements, applicant guidance, communications, and other public-facing content required for the approved experience.

· Facilitate design reviews, iterative demonstrations, prototype validation, usability evaluations, and stakeholder feedback sessions; refine designs before formal User Acceptance Testing.

· Perform design quality reviews of configured and developed functionality, identify usability or accessibility issues, document defects and recommendations, and work with delivery teams through resolution and retesting.

· Develop UX-related user stories, acceptance criteria, design documentation, decision records, and supporting evidence needed for backlog refinement, implementation, testing, accessibility review, and release readiness.

· Participate in two-week Agile sprints, Program Increment planning, backlog refinement, estimation, sprint reviews, retrospectives, release planning, and cross-functional technical and business working sessions.

· Support production deployment, Hypercare, and operational transition by evaluating user feedback, helping resolve experience-related issues, and maintaining UX standards and design documentation for ongoing support.

· 3+ years of professional UI/UX, interaction design, or user-centered design experience supporting enterprise web applications, self-service portals, case-management solutions, or similarly complex digital products.

· Demonstrated experience conducting user-centered discovery, analyzing workflows, and translating business requirements into user flows, information architecture, wireframes, prototypes, and implementation-ready design specifications.

· Experience designing responsive interfaces, complex forms, navigation, dashboards, task-oriented workflows, and content-rich experiences for both internal and external users.

· Proficiency with one or more industry-standard wireframing, prototyping, and collaborative design tools, with the ability to communicate interaction behavior and visual requirements clearly to implementation teams.

· Working knowledge of Section 508 accessibility requirements and experience incorporating accessibility into design, content, interaction patterns, usability reviews, and implementation validation.

· Experience establishing or applying reusable UX standards, component patterns, and design-system principles to maintain consistency across a multi-feature enterprise solution.

· Ability to conduct usability evaluations, facilitate stakeholder design reviews, synthesize feedback, identify design risks, and refine solutions through iterative demonstrations and validation.

· Experience collaborating with business analysts, product owners, architects, developers, administrators, accessibility specialists, testers, and customer stakeholders in an Agile delivery environment.

· Ability to balance user needs, business rules, security and privacy considerations, platform constraints, and delivery priorities when designing solutions that handle sensitive or personally identifiable information.

· Strong facilitation, analytical, visual communication, documentation, and presentation skills, with the ability to explain design decisions to both technical and non-technical audiences.

· Ability to manage assigned design work from discovery and backlog refinement through implementation review, testing, production deployment, and post-release support.

KNOWLEDGE AND SKILLS DESIRED:

· Experience designing Salesforce Experience Cloud, Salesforce Service Cloud, or comparable enterprise platform and external-user portal solutions.

· Familiarity with Salesforce Lightning design patterns, Experience Builder, component-based interfaces, declarative platform capabilities, and configuration-first delivery approaches.

· Experience supporting Federal, state, healthcare, legal, financial, or other regulated environments; Department of Veterans Affairs experience is a plus.

· Experience designing applicant, licensing, credentialing, accreditation, legal case-management, or other document-intensive workflows involving reviews, correspondence, status tracking, and approvals.

· Familiarity with accessibility review tools and practices, design-to-development handoff, design quality assurance, and preparation of accessibility or release-readiness evidence.

· Experience working with Agile or SAFe delivery teams and backlog tools such as Azure DevOps, Jira, or comparable platforms.

· Familiarity with secure authentication experiences, document-management integrations, enterprise notifications, reports and dashboards, or Microsoft Power BI-supported reporting.

EDUCATION:

· Bachelor’s degree in Human-Computer Interaction, User Experience Design, Interaction Design, Graphic or Visual Design, Information Systems, Computer Science, Communications, Psychology, or a related discipline, or an equivalent combination of education, professional training, and relevant experience.

CLEARANCE:

· Must be able to obtain and maintain a Public Trust clearance.

At Technatomy, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We provide solutions to agencies and organizations including the Department of Veterans Affairs, Department of Defense, Defense Logistics Agency, National Institutes of Health, and more. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.