Senior Business Product Owner Ai & Knowledge Management

Experteer Overview In this role you shape AI-powered knowledge management and service intelligence for Roche Diagnostics.You own the product vision, drive a scalable roadmap, and lead agile teams to deliver high-impact, automated processes for global customer service.You’ll align field needs with IT and governance standards, ensuring data interoperability and compliance.This is a chance to influence how AI enables service excellence at a global scale and to partner with senior leaders to maximize business value.Compensaciones / Beneficios- Own end-to-end product vision and strategic roadmap- Architect scalable global use cases and identify automation opportunities- Shape information architecture with IT and SMEs, ensuring interoperability and data governance- Manage complete product lifecycle from concept to deployment with risk and dependency management- Guide and align multiple agile squads (IT Solution Owners, Product Designers, developers)- Collaborate with senior leaders and IT/Architecture teams to ensure technical scalabilityResponsabilidades- Master’s degree in STEM or Economics / Business Administration, or equivalent experience- 5-10 years in high-tech, engineering, or service-oriented business- Strong understanding of global field operations and service workflows (advantage)- Proficiency with AI tech stacks: LLMs, RAG architectures, prompt engineering, vector databases, and AI-ready data pipelines- Experience owning end-to-end product delivery and driving user adoption- Proven ability to bridge business and IT, build data-driven business cases, and define KPIsRequisitos principales-

Master’s degree in STEM or Economics / Business Administration, or equivalent experience

• 5-10 years in high-tech, engineering, or service-oriented business
• Strong understanding of global field operations and service workflows (advantage)
• Proficiency with AI tech stacks: LLMs, RAG architectures, prompt engineering, vector databases, and AI-ready data pipelines
• Experience owning end-to-end product delivery and driving user adoption
• Proven ability to bridge business and IT, build data-driven business cases, and define KPIsRequisitos principales