customer centric Solution Architect

As a Small Business Solution Architect, you’ll define what’s next. Bring your deep application design expertise and outstanding communication skills to architect bold, end-to-end solutions that fuel our strategic business objectives. Our environment thrives on agility, where rapid experimentation and iterative learning are the norm, empowering you to design advanced AI and digital-first architectures that span multiple technologies and platforms. You’ll have a front-row seat influencing leaders and shaping the future of our business vision. By tightly aligning technology strategies with real business goals, you’ll ensure our digital and AI-first approach delivers truly impactful outcomes across the Small Business Portfolio. In Small Business, we’re recognized for our relentless pursuit of excellence, shaping industry-leading customer and agent experiences, and pioneering platforms that drive speed, reliability, and results. If you’re energized by cutting-edge technology Gen-AI, advanced digital products, APIs, Microservices, Micro Frontends, Cloud-first strategies, SaaS solutions, and more-this is your moment to shine among the best.

This role will have a Hybrid work schedule, with the expectation of working in an office (Columbus, OH, or Hartford, CT) 3 days a week (Tuesday through Thursday).

What you’ll do (day to day)

• Establish and drive clear, effective, and innovative solution designs aligning to The Hartford’s reference architectures, blueprints, and business and IT strategies across our Digital properties, with a focus on AI and strategic thinking.
• Translate strategy into end-to-end solution designs spanning mobile, responsive web, APIs, microservices/micro-frontends, data, and cloud infrastructure.
• Produce option analyses and decision records balancing strategic alignment, security, reliability, complexity, and cost.
• Design solutions leveraging SaaS and Native Cloud architectures and services, focusing on rationalizing and modernizing assets.
• Advance digital identity and zero-trust patterns across experiences; ensure alignment with enterprise security standards.
• Partner with value streams on roadmaps and increments; ensure designs meet non-functional expectations and are operable (telemetry, SLOs, runbooks).
• Evaluate and land emerging Technologies where it demonstrably improves outcomes.
• Align to architecture governance: reviews, permits to build, conformance checks, and pragmatic exceptions when warranted.

• 5 -8 years of experience in solution architecture, application architecture, or senior engineering roles within a large-scale enterprise environment.
• Proven Small Commercial Industry Experience
• Demonstrated impact designing cloud-native solutions (AWS/Google), APIs and integration patterns including:
• Microservices and service oriented architectures
• Event driven and API based integration patterns (SOAP, REST)
• Hands-on experience applying GenAI/ML to production use cases; familiarity with agentic architectures, RAG, semantic search, embedding models and LLMs.
• Expertise with digital identity/CIAM and modern auth (OIDC/OAuth2) and aligning to enterprise security standards.
• Experience developing or designing single-page applications utilizing contemporary frameworks such as Angular/React.
• Experience designing and implementing cloud-based solutions utilizing Microservices or API-based integrations with a clear understanding of JSON, REST, and HTTP standards.
• Clear understanding of cloud, hybrid cloud, and container deployment architectures including building cloud-ready applications and container orchestration systems.
• Fluency in platform and product thinking, solution KPIs, reliability engineering, and cost management.
• Strong written, verbal, and influence skills-comfortable engaging senior leaders and mentoring engineers across a matrixed org.
• Bachelor’s degree in CS/Engineering or equivalent practical experience
• Cloud certifications and architecture certifications are strongly preferred.

Candidate must be authorized to work in the US without company sponsorship. The company will not support the STEM OPT I-983 Training Plan endorsement for this position., Amazon Web Services (AWS), Analysis Skills, Application Programming Interface (API), Architectural Services, Artificial Intelligence (AI), Blueprints, Business Architecture, Business Solutions, Business Strategy, Cloud Applications, Cloud Architecture, Cloud Computing, Communication Skills, Cost Control, Emerging Technology, Enterprise Protection, HTTP (HyperText Transport Protocol), Hybrid Cloud, Insurance, JSON, Leading Edge Technology, Matrix Management, Mentoring, Microservices, Multiplatform/Cross-Platform, Performance Metrics, Presentation/Verbal Skills, REST (Representational State Transfer), Reliability Engineering, SOAP (Simple Object Access Protocol), Semantic Search, Small Business, Software Design, Software as a Service (SaaS), Strategic Planning, Technical Strategy, Telemetry, User Interface/Experience (UI/UX), Writing Skills

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

$131,600 - $197,400

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future.

The Hartford is seeking a transformative, customer centric Solution Architect to join the Small Business IT team where we build and scale some of the industry’s best Small Business digital experiences from quote-to-bind-to-service. You’ll design solutions that power our Portfolio modernization, accelerate a robust invest agenda, and turn emerging tech into real customer and agent outcomes.