Staff GenAI Content & Conversational Designer

We’re looking for a highly adaptable Sr. Staff GenAI Content & Conversation Designer to join our Monetization design team. You’ll support projects and teams across the suite of Pinterest business products, ramping up quickly where help is needed most. You’ll collaborate with teammates in a dynamic environment, regularly tackling new design challenges.

What you’ll do:

• Lead conversation design and strategy for a multi-agent AI powered Pinterest Business Assistant to help business users (merchants, advertisers, and agencies) create inspired content, connect with customers, and achieve their business goals
• Act as the voice of the user by becoming an expert in our business products and leveraging research to inform the design of the AI assistant
• Drive improvements in prompt and skill management, owning the process from conception to production, and rapidly adapting to new technologies
• Collaborate cross-functionally with researchers, product managers, engineers, and stakeholders to establish conversational, cohesive experiences with a unified voice
• Apply systematic thinking to your work, contributing to scalable, consistent design patterns, and participating in critique to strengthen your designs
• Actively seek learning opportunities to grow your craft, define success metrics for novel AI features, and obsess over building trustworthy, high-impact AI systems

• Bachelors degree in design, technical writing, a related field or equivalent experience
• 7+ years of experience in user-focused product conversation and content design
• Experience shaping content for multi-disciplinary projects
• Experience with LLMs, prompt shaping/engineering and working on AI product flows and with agentic systems
• A portfolio demonstrating breadth and creativity and proven experience in content design, design thinking and product strategy
• Strong experience leading multiple complex work streams
• Ability to mentor and help lead content design craft and skills especially with emerging technologies
• Passion for building accessible, inclusive, quality, safe AI products, Artificial Intelligence (AI), Content Development, Cross-Functional, Design Patterns Programming Methodologies, Emerging Technology, Leadership, Mentoring, Metrics, Process Improvement, Product Design, Product Engineering, Product Flow, Product Strategy, Style Guide, Technical Writing, Technical/Engineering Design