ERP Systems Engineer

In this role, you’ll combine hands-on engineering expertise with strategic collaboration-ensuring reliable system operations while advancing integration, scalability, and continuous improvement across the college’s technology ecosystem., + Oversee the administration, performance, and reliability of enterprise platforms, including ERP and hosted applications

• Ensure systems are scalable, resilient, and highly available to meet institutional needs

• Monitor system health, capacity, and performance trends

System Optimization & Troubleshooting:

• Diagnose and resolve complex cross-platform issues across applications, infrastructure, and integrations

• Perform root cause analysis and implement long-term solutions to reduce recurring issues and system risk

• Optimize application hosting environments, including Microsoft IIS and Apache Tomcat

Platform Engineering & Lifecycle Management:

• Lead and support system implementations, upgrades, and continuous improvement initiatives

• Install, configure, maintain, and update enterprise systems, operating systems, and security patches

• Evaluate and recommend hardware and software enhancements to improve performance and scalability

• Coordinate full lifecycle management of enterprise applications, including deployment, optimization, and stabilization

Integration, Resilience & Infrastructure:

• Develop and maintain backup, recovery, and system resilience strategies in collaboration with IT Operations and vendors

• Ensure backup processes, recovery procedures, and maintenance activities are regularly tested and validated

• Support integration strategies and middleware across hybrid environments (cloud and on-premise)

Collaboration, Documentation & Technical Leadership:

• Collaborate with IT leadership, application teams, vendors, and business stakeholders to align technology with institutional goals

• Provide technical guidance, mentorship, and recommendations across teams

• Translate complex technical concepts into clear, actionable insights for diverse audiences

• Maintain comprehensive documentation, including system configurations, procedures, and troubleshooting resources

• Promote knowledge sharing and cross-training to strengthen operational resilience

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or an equivalent combination of education and experience

• Completion of Microsoft AZ-800 and AZ-801 certifications, or the ability to obtain within one year of hire

• Experience supporting enterprise applications in higher education or similarly complex environments

• Experience working with SaaS vendors and hybrid (cloud + on-premise) environments

• Strong understanding of SQL and enterprise data systems

• Familiarity with monitoring and observability tools, system performance tuning, and security best practices

• Knowledge of integration and middleware patterns

• Experience with Ellucian Colleague or other ERP platforms

CWI offers one of the most affordable and comprehensive benefits packages in higher education, including:

• Premium healthcare plans

• 11%+ employer retirement contributions

• Tuition discounts

• Generous personal leave