IT Support Specialist

We are seeking an experienced IT Support Specialist to join our team! You will play a vital role supporting the regional IT operations and project implementations within commercial buildings. Specifically, you will be supporting the building monitoring and control systems (BMC) and the IT infrastructure that they rely on (e.g., building automation systems, advanced metering systems, physical access control systems, lighting control systems, etc.). Your support will help maximize the operational efficiency and reduce the overall energy consumption of these commercial buildings to ensure our clients sustainability goals are met.

If you’re an IT professional who enjoys troubleshooting in a dynamic work environment and being on an inter-departmental team, we look forward to seeing your application!, * Provide tier -2 technical support of building monitoring and control (BMC) devices/consoles, IT infrastructure, and general BMC application/server support, escalating as needed.

• Assist in the physical installation and troubleshooting of various IT devices (e.g., switches, routers, servers, workstations, laptops), as necessary.
• Act as IT liaison and technical point of contact for vendors, property managers, and on-site personnel.
• Coordinate and facilitate BMC integration/implementation projects by participating in project planning, documenting requirements related to new implementations, and responding onsite, as necessary.
• Survey BMC systems and network infrastructure at various buildings.
• Modify/develop network diagrams (using Microsoft Visio) and supporting documentation, as needed.
• Travel frequently within the region (Montana, North Dakota, South Dakota, Utah, and Wyoming) and occasionally within the CONUS to support client buildings in the non-local area., * Server Support
• Cybersecurity
• Data Backup Solutions
• Cloud Computing
• Virtualization
• Desktop Support

• Prior experience in tier-2 IT support (remote and on-site).
• Hands-on experience with physical hardware, including racking, stacking, and installation of network components.
• Working knowledge of Microsoft Windows Desktop and Server Operating Systems.
• Solid understanding of networking technologies, including TCP/IP, NetBios, DHCP, WINS, DNS, and LDAP.
• Working knowledge of Windows IIS web services.
• Working knowledge of MS SQL Server.
• Working knowledge of server hardware and uninterrupted power supply (UPS).
• Experience with ServiceNow and ITIL environments.
• Excellent communications skills and the ability to convey technical information to both technical and non-technical individuals (verbal and written).
• Ability to manage multiple priorities and projects simultaneously.
• Familiarity with building automation and metering systems.

The following are preferred:

• Experience with building control systems and building automation and control (BAS) communication protocols (e.g., BACnet MSTP, BACnet IP, Modbus TCP/IP, Modbus MSTP, LonWorks, and Fox).

• Active Public Trust
• Working proficiency with MS Visio.
• Experience with SolarWinds.

Must be able to walk distances within large buildings/campuses and lift 25 lbs. Must be a U.S. citizen., Access Control, Automation Systems, Business Practices, Commercial Construction, Communication Skills, Communications Protocols, Computer Servers, Control Systems, Cost Control, Cross-Functional, Customer Relations, Customer Support/Service, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Documentation, Federal Government, Finance, Healthcare, Home Automation, IP (Internet Protocol), ISO 9001, ITIL (IT Infrastructure Library), Identify Issues, Information Systems/Technology IS/IT Administration, Information Technology & Information Systems, LDAP (Lightweight Directory Access Protocol), Laptop PC, Lift/Move 25 Pounds, Microsoft IIS Web Server (Internet Information Services), Microsoft SQL Server, Microsoft Visio, Microsoft Windows Desktop, Microsoft Windows Operating System, Microsoft Windows Server, Multiple Spanning Tree Protocol (MSTP), Multitasking, Network Administration/Management, Network Configuration Management, Network Routers, Network Switching, Operating Systems, Operational Strategy, Project Planning, Property Management, Quality Assurance, Quality Management, Regulatory Requirements, Server Hardware, Server Support, Service Delivery, ServiceNow, Standards Organizations, Sustainability, TCP/IP (Transmission Control Protocol/Internet Protocol), Technical Support, United States Citizen, WINS (Windows Internet Naming Services), Web Services, Willing to Travel

Comtech is an award winning, customer-oriented, full-service IT solutions provider serving the Civilian Federal Government, the Department of Defense and other Agencies. In the finance and medical sector, Comtech offers IT solutions to help financial and healthcare organizations comply with regulatory requirements and helps them reduce cost while increasing strategic agility.

Comtech has earned its reputation for excellence in service delivery through a commitment to quality. This commitment includes the establishment of the corporate position of Quality Assurance Manager, and our certified International Standards Organization (ISO) 9001:2008 Quality Management System (QMS). Comtech is actively applying the principles and practices of these standards to both our internal business practices and our contracts.