End User Computing (EUC) Engineer / VDI Engineer

We are seeking an experienced End User Computing (EUC) Engineer to support and enhance our enterprise desktop and virtual desktop infrastructure (VDI) environment. This role will be responsible for application packaging and deployment, operating system management, automation, troubleshooting, and continuous improvement of the end-user experience across physical and virtual workspaces., * Package, deploy, and maintain enterprise applications using VMware AppStacks/App Volumes.

• Troubleshoot application installation, compatibility, performance, and runtime issues across desktop and virtual environments.
• Maintain and optimize Windows OS base images, including feature updates, security patching, and vulnerability remediation.
• Design, develop, and implement automation solutions to streamline desktop engineering and operational processes.
• Support desktop and mobile applications in production environments, ensuring stability and performance.
• Analyze and resolve system integration, interoperability, and platform compatibility issues.
• Drive innovation and modernization initiatives that improve the end-user experience and operational efficiency.
• Participate in project planning, implementation, and deployment activities for EUC initiatives.
• Provide technical support during scheduled on-call rotations.
• Create and maintain technical documentation, operational procedures, architecture diagrams, and implementation guides.
• Collaborate with infrastructure, security, application, and support teams to deliver enterprise solutions., * Minimum 5 years of experience supporting enterprise Windows desktop environments (Windows 10/11).

The ideal candidate will have strong expertise in VMware Horizon, App Volumes/AppStacks, Windows endpoint management, profile management, and scripting/automation, along with a passion for improving operational efficiency and user productivity., * Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent professional experience., * Minimum 5 years of experience deploying and managing software across enterprise endpoint environments.

• Minimum 3 years of experience packaging applications for enterprise deployment.
• Minimum 3 years of scripting and automation experience using PowerShell, Python, Bash, or VBScript.
• Minimum 3 years of experience with Windows profile and user environment management.
• Minimum 3 years of hands-on experience administering VMware Horizon VDI environments.
• Minimum 3 years of experience in Desktop Engineering, EUC Engineering, or End User Experience Engineering roles.

Technical Skills

VMware & Virtual Desktop Infrastructure

• VMware Horizon administration and support
• VMware App Volumes/AppStacks application packaging and deployment
• VMware Dynamic Environment Manager (DEM/UEM)
• Virtual desktop image management and optimization
• VDI troubleshooting and performance tuning

Windows Endpoint Engineering

• Windows 10/11 enterprise administration
• OS image creation and lifecycle management
• Security patch management and vulnerability remediation
• Application deployment and software distribution
• User profile management and workspace optimization

Automation & Scripting

• PowerShell scripting and automation
• Python, Bash, or VBScript development
• Workflow automation and operational process improvement
• Tool and utility development to reduce manual effort and enhance service delivery

Troubleshooting & Support

• Desktop and mobile application support
• Root cause analysis and problem resolution
• System integration and compatibility troubleshooting
• Production support within large enterprise environments, * Experience working in a regulated financial services, banking, or capital markets environment.
• Familiarity with ITIL-based service management processes and best practices.
• Experience with enterprise monitoring, observability, and endpoint management platforms.
• Understanding of endpoint security, compliance, and vulnerability management frameworks.
• Experience supporting large-scale enterprise or global VDI environments.

Desired Competencies

• Strong analytical and structured problem-solving skills.
• Ability to identify root causes and develop effective long-term solutions.
• Experience leading or contributing to cross-functional technology initiatives.
• Strong verbal and written communication skills.
• Ability to work independently while collaborating effectively within technical teams.
• Customer-focused mindset with a passion for delivering an exceptional end-user experience.
• Willingness to participate in an on-call support rotation.