Systems Engineer III - Software Packager (Remote)

As a Systems Engineer III - Software Packager you will be a member of the bank’s Digital Workplace Experience team. This role will be responsible for packaging and deploying new desktop software for internal requests and enterprise-wide projects. This role will also provide software installation and deployment guidance to the Bank’s Tier-1 and Tier-2 support teams. Lastly, this position will create custom reports per request and perform other related tasks including compliance reporting and change management using industry-standard deployment and reporting tools like ServiceNow, MECM/SCCM, Jamf, SQL Queries, CM Reporting Services, etc., A highly motivated and experienced Software Packager with expertise in macOS and Windows platforms is needed to join the IT team at First Citizens Bank. The successful candidate will create, test, and deploy secure and compliant application packages across a diverse environment., * Create and modify software installation packages for macOS and Windows applications using industry-standard methods and tools (e.g., CM Task Sequences, Flexera AdminStudio, MSIX Packaging Tool, Advanced Installer, Jamf, InstallShield, PowerShell, etc.), ensuring adherence to enterprise standards and security protocols.

• Develop and maintain scripts and wrappers (e.g., PowerShell App Deployment Toolkit (PSADT), VBScript, PowerShell, Bash) for automating application installations and deployments.
• Implement and manage privilege elevation solutions for application deployments.
• Create and maintain accurate documentation of packaging processes and procedures.

Deployment and Troubleshooting:

• Coordinate with software owners, project team stakeholders and software packaging requestors to gather application packaging, testing & deployment requirements.
• Assist with the automated deployment of packaged software using tools like Microsoft Endpoint Configuration Manager (MECM/SCCM) and Jamf.
• Perform testing and validation of application packages to ensure functionality and compatibility across different macOS and Windows versions.
• Troubleshoot and resolve application and package-related issues, including deployment failures and compatibility problems.
• Provide support for desktop-related projects, including operating system upgrades, deployments, and patching.

Security and Compliance:

• Ensure all application packages conform to established enterprise and industry security standards
• Implement and maintain secure coding practices and integrate security testing into the development lifecycle.
• Regularly update and patch systems to address vulnerabilities and stay ahead of emerging threats.
• Adhere to strict access controls and the principle of least privilege, limiting access to critical systems and sensitive data.

Collaboration and Communication:

• Work closely with other IT teams, including development, security, and operations, to ensure seamless software delivery.
• Communicate effectively with end-users and stakeholders to gather requirements, provide updates, and address concerns.
• Participate in incident response planning and execute recovery procedures in the event of security breaches.

Bachelor’s Degree and 6 years of experience in Systems engineer and systems programmer OR High School Diploma or GED and 10 years of experience in Systems engineer and systems programmer

• Experience working on installation or application packaging teams in a large enterprise environment.
• Experience working in the banking or financial services industry is a plus.

Technical Skills:

• Strong knowledge of MacOS and Windows Desktop Operating Systems.
• Extensive experience with application packaging tools and technologies (e.g., MSI, MSIX, Flexera AdminStudio, App-V, PowerShell App Deployment Toolkit (PSADT), PowerShell, etc.)
• Proficiency in PowerShell for automation tasks, SQL queries, and creation of custom MECM reports.
• Familiarity with deployment tools like Microsoft Endpoint Configuration Manager (MECM/SCCM, Jamf Composer, Intune, BigFix, Ivanti Patch, Patch My PC, 1E-Shopping, etc.
• Solid understanding of Windows registry, PC security principles, and Group Policy Objects (GPOs).
• Experience with troubleshooting desktop-related issues, including software and hardware problems, WMI & MECM client health issues.

Soft Skills:

• Excellent written and verbal communication skills, including the ability to communicate complex technical concepts to non-technical stakeholders.
• Strong analytical and problem-solving skills, with a methodical approach to troubleshooting.
• Ability to work independently and as part of a team in a fast-paced environment.
• Self-motivated, with a “can-do” attitude and comfort working with ambiguity.
• Strong customer service skills and a customer-focused mindset.

Preferred qualifications:

• Experience with cloud technologies (e.g., Azure, AWS).
• Knowledge & familiarity with SQL & NQL
• Familiarity with Agile and Waterfall project management methodologies.
• Knowledge of network topology and security principles.
• Experience with enterprise applications specific to the banking industry.
• Knowledge of collaboration tools like Slack, Jira, or Confluence.
• Experience with DEX Platform (Nexthink, SysTrack, Titanium, etc.)