IT Consultant V - SSD

This senior level individual contributor is primarily responsible for serving as the lead technical expert on project teams, contributing to technical direction for varying technical solutions, and ensuring IT systems are effectively utilized. Essential Responsibilities:

• Conducts or oversees business-specific projects by applying deep expertise in subject area; promoting adherence to all procedures and policies; developing work plans to meet business priorities and deadlines; determining and carrying out processes and methodologies; coordinating and delegating resources to accomplish organizational goals; partnering internally and externally to make effective business decisions; solving complex problems; escalating issues or risks, as appropriate; monitoring progress and results; recognizing and capitalizing on improvement opportunities; evaluating recommendations made; and influencing the completion of project tasks by others.
• Practices self-leadership and promotes learning in others by building relationships with cross-functional stakeholders; communicating information and providing advice to drive projects forward; influencing team members within assigned unit; listening and responding to, seeking, and addressing performance feedback; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership and mentoring junior team members; creating and executing plans to capitalize on strengths and improve opportunity areas; and adapting to and learning from change, difficulties, and feedback.
• Develops requirements, or leads a team of IT consultants in the development of requirements for complex or specialized process or system solutions which may span multiple business domains by partnering with stakeholders and appropriate IT teams (for example, Solutions Delivery, Infrastructure, Enterprise Architecture).
• Leverages multiple business requirements gathering methodologies to identify business, functional, and non-functional requirements (for example, SMART) across the enterprise.
• Leads and oversees the development and documentation of comprehensive business cases to assess the costs, benefits, ROI, and Total Cost of Ownership (TCO) of complex solution proposals.
• Provides insight, guidance, and recommendations throughout the evolution of applications, systems, and/or processes to a desired future state by maintaining and leveraging a comprehensive understanding of how current processes impact business operations across the enterprise.
• Maps current state against future state processes.
• Defines the impact of requirements on upstream and downstream solution components.
• Provides insight and influence to senior management and business leaders on how to integrate requirements with current systems and business processes across the enterprise.
• Reviews, evaluates, and prioritizes value gaps and opportunities for process enhancements or efficiencies.
• Influences solution design by providing insight and consultation at design sessions with IT teams to help translate requirements into workable business solutions.
• Recommends and advocates for additional data and/or services needed to address key business issues related to process or solutions design.
• Participates in evaluating third-party vendors as directed.
• Drives continuous process improvement by leading the development, implementation, and maintenance of standardized tools, templates, and processes across the enterprise.
• Recommends and advocates for regional and national process improvements which align with sustainable best practices, and the strategic and tactical goals of the business., of the Time Flexible: Work location is on-site at a KP location, with the flexibility to work from home. Worker location must align with Kaiser Permanente’s Authorized States policy. Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.

For jobs where work will be performed in unincorporated LA County, the employer provides the following statement in accordance with the Los Angeles County Fair Chance Ordinance. Criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

• Consistently supports compliance and the Principles of Responsibility (Kaiser Permanente’s Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state, and local laws and regulations, accreditation, and licensure requirements (where applicable), and Kaiser Permanente’s policies and procedures.
• Models and reinforces ethical behavior in self and others in accordance with the Principles of Responsibility, adheres to organizational policies and guidelines; supports compliance initiatives; maintains confidences; admits mistakes; conducts business with honesty, shows consistency in words and actions; follows through on commitments.
• Job duties with at least occasional or possible access to: (1) patients, the general public, or other employees; (2) confidential protected health information and other confidential KP information (including employee, proprietary, financial or trade secret information); (3) KP property and assets, for example, electronic assets, medical instruments, or devices; (4) controlled substances regulated by federal law or potentially subject to diversion.

Expected Employee Conduct >

• Ambiguity/Uncertainty Management
• Attention to Detail
• Business Knowledge
• Communication
• Critical Thinking
• Cross-Group Collaboration
• Decision Making
• Dependability
• Diversity, Equity, and Inclusion Support
• Drives Results
• Facilitation Skills
• Health Care Industry
• Influencing Others
• Integrity
• Learning Agility
• Organizational Savvy
• Problem Solving
• Short- and Long-term Learning & Recall
• Teamwork
• Topic-Specific Communication

Knowledge, Skills and Abilities: (Functional)

• Analytical Skills
• Business Case Development
• Business Planning
• Business Process Improvement
• Client Focus
• Crisis Incident Management
• Debugging and Troubleshooting
• Demonstrating Personal Flexibility
• Innovative Mindset
• Maintain Files and Records
• Managing Diverse Relationships
• Mentoring and Coaching
• Model Development
• Negotiation
• Organizational Skills
• Prioritization
• Process Validation
• Project Management
• Relationship Building
• Requirements Elicitation & Analysis
• Technical Documentation
• Vendor Management, * Bachelors degree in Business Administration, Computer Science, CIS or related field and Minimum eight (8) years experience in IT consulting, business analysis, or a related field. Additional equivalent work experience may be substituted for the degree requirement., * Four (4) years experience working for a health care organization
• Four (4) years experience working for an IT organization
• Three (3) years experience working on projects or programs requiring the integration of cross-functional technology and/or business solutions.
• Four (4) years experience in workflow analysis, including the use of modeling software (e.g., Visio).
• Four (4) years in a leadership role working with project or technical teams.
• Three (3) years experience working on cross-functional project teams
• Four (4) years experience in business case development and analysis
• Two (2) years experience managing vendor relationships.
• Two (2) years of work experience in a role requiring interaction with executive leadership (e.g., Vice President level and above)
• Five (5) years consulting experience in hospital operations.
• Five (5) years consulting experience in clinical administration.
• Five (5) years consulting experience in health plan administration.
• Certified Business Analyst Professional (CBAP) or other comparable business analyst or IT consulting certification