Managing Director, Enterprise Infrastructure and Cloud Operations

This Managing Director leads BDO’s cloud, network, systems engineering, security operations, and core enterprise IT infrastructure functions. This role is responsible for delivering the resilient, scalable, and secure technology foundation needed to support BDO’s growth from $3B to $6B, while maintaining high availability for critical systems, disciplined cloud cost management, and an audit-ready compliance posture across frameworks such as SOC 2, ISO 27001, and QC1000.

The role brings together accountability for cloud, network, systems, security operations, and endpoint infrastructure under a single leader, while leveraging offshore delivery through RISE India to improve scale and operational efficiency. It also provides direct leadership to infrastructure, cloud, network, systems engineering, and enterprise operations leaders, including coaching, performance management, workforce planning, hiring, and capability development., * Provides strategic leadership and direction for BDO’s cloud, network, systems engineering, security operations, and enterprise infrastructure functions

• Owns Azure cloud platform strategy including landing zones, subscription governance, platform engineering guardrails, and infrastructure-as-code adoption in partnership with Enterprise Architecture
• Leads network engineering strategy across SD-WAN, wireless, cloud connectivity, and remote work environments to support secure and reliable enterprise access
• Owns systems engineering and hybrid infrastructure lifecycle management, including servers, virtualization, storage, data center assets, modernization, and decommissioning
• Leads enterprise operations, monitoring, observability, and incident response for infrastructure- and platform-impacting events, including executive communications and post-incident review
• Partners with the CISO to oversee security operations and compliance readiness, including SOC operations, vulnerability management, endpoint security telemetry, detection engineering, and controls supporting SOC 2, ISO 27001, and QC1000
• Owns identity and access management operations including Entra ID, privileged access, and joiner-mover-leaver processes
• Leads cloud financial operations and environment governance through forecasting, tagging, showback/chargeback, rightsizing, lifecycle controls, and cost accountability across development, test, and non-production environments
• Owns disaster recovery, backup, recovery, and business continuity capabilities including annual testing, documented RTO/RPO adherence, and cross-region resilience
• Owns modern device management and collaboration infrastructure, including Intune, Autopilot, zero-touch provisioning, Microsoft Teams Rooms, and Cisco collaboration technologies across all BDO offices
• Leads capacity planning, forecasting, and budget development for asset lifecycle replacement, growth initiatives, M&A integration, and seasonal demand across cloud and on-premises environments
• Integrates offshore delivery through RISE India for L2/L3 operations, engineering, and platform support to improve scale, coverage, and operational efficiency
• Manages strategic infrastructure vendor relationships including Microsoft, Cisco, MSPs, and other key partners through contract governance, performance management, and quarterly business reviews
• Other duties as required

Supervisory Responsibilities:

• Directly manages directors of cloud, network, systems engineering, enterprise operations, and security operations liaisons; provides coaching, performance management, and career development
• Leads infrastructure capacity planning, hiring, onboarding, and capability development across US and offshore teams (RISE India)

• Bachelor’s degree in Computer Science, Information Systems, or Engineering, required
• Master’s degree in Computer Science, Information Systems, or Technology Management, preferred, * Fifteen (15) or more years of progressive Enterprise Corporate infrastructure and cloud experience, required
• Ten (10) or more years of senior leadership experience running infrastructure or cloud operations at an Enterprise scale, required
• Five (5) or more years of people leadership experience, including team oversight, coaching, and performance management, required
• Experience with direct leadership of Azure at enterprise scale, including landing zones, governance, and platform engineering, required
• Demonstrated FinOps capability with measurable results in run-rate reduction and cloud cost governance, required
• Success integrating India-based offshore delivery with U.S. operations at scale, required
• Experience with leadership of disaster recovery, business continuity, and annual DR testing programs, required
• Delivery of audit and compliance readiness across frameworks such as SOC 2, ISO 27001, or similar standards, required
• Oversight of strategic vendor relationships with hyperscalers, network providers, and other key infrastructure partners, required
• Leadership of hybrid infrastructure environments spanning on-premises and cloud platforms through active migration and modernization, required
• Support for externally facing client systems, services, and applications, required
• Background in professional services, Big 4, financial services, or similarly complex regulated environments, preferred

License(s)/Certification(s)

• Microsoft Certified: Azure Solutions Architect Expert, preferred
• Cisco CCNP or equivalent enterprise networking certification, preferred
• ITIL, FinOps Foundation, or SRE certification, preferred

Software

• Proficiency with Microsoft Azure at enterprise scale, required
• Working knowledge of Cisco networking, Microsoft Intune, Active Directory, and Entra ID, required
• Experience with observability and monitoring platforms (Splunk, Datadog, AppDynamics, Azure Monitor, or comparable), required
• Experience with infrastructure-as-code tools (Terraform, Bicep, PowerShell, Ansible), required
• Experience with ServiceNow ITSM, ITOM, and Discovery, required, * Strong reliability and service continuity mindset, with the ability to translate business criticality into clear engineering priorities
• Strong financial discipline and FinOps acumen, with a proven ability to drive cost transparency and optimize unit economics
• Operational rigor, including strong incident management, escalation leadership, and executive communication capabilities
• Strong vendor management and negotiation skills across hyperscalers, network providers, and managed service partners
• Composure and sound judgment under pressure, particularly during major incidents, escalations, and executive-level scrutiny
• Strong analytical, organizational, and problem-solving skills, supported by effective written and verbal communication
• Strong analytical, organizational, and problem-solving capabilities, along with excellent written and verbal communication skills

Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate’s qualifications, experience, skills, and geography.

At BDO, how we show up matters. We build strong relationships by supporting one another, our clients, and our communities with care, curiosity, and a commitment to helping one another grow and succeed. Here, you’ll find meaningful work, leaders invested in your success, and opportunities to build a career around what matters most to you.

Our purpose is to be the people our clients count on to grow with confidence and achieve what matters most. Our values guide how we bring that purpose to life each day. Together, they shape how we work with one another, serve our clients, and create meaningful impact.

BDO provides assurance, tax, and advisory services to clients across the U.S. and around the world. No matter your role, you’ll be part of a team helping clients navigate complexity and move forward with clarity.

We are proud to be an ESOP company, offering participants a stake in the firm’s success through beneficial ownership and a unique opportunity to enhance their financial well-being. As a qualified retirement plan, the ESOP is a meaningful addition to our comprehensive compensation and Total Rewards benefits* offerings. It also reinforces an ownership mindset that strengthens our connection to one another, our clients, and the future we’re building together.