Technical Engineer - Clinical Practice Support

The Intermediate Technical Engineer serves as the primary onsite technical resource partner supporting Community Connect physician practices and partner organizations during implementations, upgrades, go-live events, and ongoing operations. This role is responsible for delivering hands-on technical support while building strong relationships with the local IT resources, physicians, clinical staff, office managers, and operational leaders.

The engineer will support Epic and related clinical applications, assist with workstation and device deployments, troubleshoot connectivity and access issues, and coordinate with infrastructure, desktop, application, and security teams to ensure successful implementations. Because many Community Connect practices have limited in-house technical expertise, this individual must effectively translate technical concepts into clear, actionable guidance and serve as a trusted technology advisor., * Responsible for one or many of the following tasks: analyzing, designing, coding, testing and implementing technical solutions, as well as providing general production monitoring and support, meeting defined scope, target dates and budgets with minimal or no defects.

• Collaborate with stakeholders across IT, product, analytics, and business teams to gather requirements and provide technical solutions that meet organizational needs
• Monitor work against production schedule and provide progress updates and report any issues or technical difficulties to leadership on a regular basis.
• Document technical processes and procedures, and participate in technical reviews and knowledge sharing sessions
• Collaborate on the design and implementation of with architecture to ensure solution alignment to enterprise goals and standards
• Perform technical analysis and provide insights to support decision-making across various departments
• Stay up-to-date with the latest relevant technologies and industry best practices
• Other duties as assigned or requested., Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Success in this role requires a combination of strong technical skills, exceptional customer service, proactive problem solving, and the ability to manage stakeholder expectations in fast-paced healthcare environments., * 3 years of experience in one or many of the following tasks: analyzing, designing, coding, testing and implementing technical solutions, as well as providing general production support, meeting defined scope, target dates and budgets with minimal or no defects

• 3 years of technical problem solving, solution implementation, team/project collaboration experience
• 3 years of basic computer science concepts and principles, common operating systems, development languages/scripting

Preferred

• 5 years of experience with technology platforms, application development tools, business processes, software development life cycle used by our enterprise
• 5 years of experience defining system architectures and exploring technical feasibility trade-offs for optimizing short term execution while planning for long term technical capabilities
• 5 years of experience working with a variety of technology systems, designing solutions or developing technology solutions in healthcare
• 5 years of cloud platforms (AWS, Azure, GCP) and their respective services
• 5 years of technical governance, quality, and technical security best practices
• 5 years of experience translating requirements, design mockups, prototypes or user stories into technical designs
• 5 years of producing technical solutions that are fault-tolerant, efficient, and maintainable, * Demonstrated ability to achieve stretch goals in a highly innovative and fast-paced environment
• Adaptability: Ability to take on diverse tasks and projects, adapting to the evolving needs of the organization
• Analytical Thinking: Analytical skills with a focus on detail and accuracy
• Interest and ability to learn other technologies as needed
• Technical Proficiency: Comfortable with a range of data tools and technologies, with a willingness to learn new skills as needed
• Track record in designing, implementing, and/or supporting large-scale technical solutions
• Sense of ownership, urgency, and drive
• Demonstrated passion for user experience and improving usability
• Team Collaboration: A team player who can work effectively in cross-functional environments

Technical Skills

• Epic Application Support
• Healthcare Technology Implementation
• Clinical Application Deployment & Support
• Network Connectivity Fundamentals
• User Access Management & Authentication
• Workstation & Peripheral Device Support
• Remote Access Technologies
• Technical Troubleshooting & Root Cause Analysis
• System Configuration & Validation
• Hardware & Software Support

Business & Customer-Facing Skills

• Customer Relationship Management
• Business & Clinical User Support
• Customer Service Excellence
• Training & End User Education
• Problem Solving & Critical Thinking

EDUCATION

Required

• Bachelor’s degree in Computer Science, Information Systems, Computer Engineering or relevant experience and/or education as determined by the company in lieu of bachelor’s degree.

Preferred

• Master’s degree in Computer Science, Information Systems, Computer Engineering or related field.

LICENSES or CERTIFICATIONS, Lifting: up to 10 pounds

Constantly

Lifting: 10 to 25 pounds

Occasionally

Lifting: 25 to 50 pounds