Associate Manager, Principal Network

As an Associate Manager, Principal Network you will provide guidance to the senior-level technical leadership and operational support for critical network services. It plays a key role in maintaining service reliability, leading the resolution of complex issues, and supporting continuous improvement initiatives. This role serves as an escalation point for high-impact incidents, mentors team members, and collaborates across functions to ensure stable and resilient operations that support business objectives

How can you add value?

• Provide senior technical leadership and act as an escalation point for complex operational issues

• Support rapid restoration of services during high-impact incidents

• Lead problem analysis and help identify corrective and preventative actions

• Collaborate with internal teams and external partners to coordinate operational activities

• Contribute to operational planning, process improvement, and risk mitigation initiatives

• Mentor and guide team members, promoting knowledge sharing and best practices

• Support the reliability, performance, and availability of critical services

• Participate in continuous improvement efforts to enhance operational efficiency and resiliency

• Demonstrates and ensures compliance with the Customer First Philosophy, all Liberty Latin America’s policies and procedures, including the Code of Conduct and Liberty safety standards and procedures.

• Other functions may be assigned., If you believe you have been discriminated against you may notify the Equal Employment Opportunity Commission, the Federal Communications Commission, or other appropriate agency.

How can you add value?

• Provide senior technical leadership and act as an escalation point for complex operational issues

• Support rapid restoration of services during high-impact incidents

• Lead problem analysis and help identify corrective and preventative actions

• Collaborate with internal teams and external partners to coordinate operational activities

• Contribute to operational planning, process improvement, and risk mitigation initiatives

• Mentor and guide team members, promoting knowledge sharing and best practices

• Support the reliability, performance, and availability of critical services

• Participate in continuous improvement efforts to enhance operational efficiency and resiliency

• Demonstrates and ensures compliance with the Customer First Philosophy, all Liberty Latin America’s policies and procedures, including the Code of Conduct and Liberty safety standards and procedures.

Bachelor’s degree in information technology, Engineering, or a related field, or equivalent professional experience

5-6 years of experience supporting enterprise or service-provider environments. Telecommunications industry experience.

Other qualifications:

• Proven ability to lead complex issue resolution and operate effectively under pressure

• Strong analytical, problem-solving, and decision-making skills

• Demonstrated ability to collaborate across teams and communicate effectively with technical and non-technical stakeholders

• Experience mentoring or guiding peers in a technical or operational setting

• Bilingual proficiency in English and Spanish