Manager, Information Security

• Manage a team ofInformation Security Engineers and drive their performance ensuring timely completion of tasks and adherence to SLA’s.
• Manage escalations, executive reporting and day to day troubleshooting/problem resolution.
• Maintain TTEC’s Information Security standards to reduce risk related to data loss and security incidents.
• Monitor security tools to ensure they are operating effectively, and take corrective action to remediate agent or system issues as needed.
• Maintain and support security capabilities to ensure partner teams have reliable tools to monitor, detect, and protect the environment.
• Collaborate with Information Security, IT Operations, and Engineering teams to support issue resolution and strengthen security posture.
• Work with partner teams to troubleshoot, resolve, and optimize security tooling and related services.
• Create, track, and manage tickets to resolution; validate remediation and escalate issues when required.
• Support network security operations and contribute to the implementation of new technologies and enhancements to strengthen our overall security capabilities.
• Develop and maintain procedures, and internal team documentation to improve consistency and operational efficiency.
• Support network security operations when required and to strengthen our overall security capabilities.
• Provide backup support during urgent or emergency situations to ensure continuity of security operations

During a Typical Day, You’ll

• Proactively monitor cloud and on-premise environments to identify potential security concerns
• Respond to alerts, incidents, and service requests by troubleshooting issues and driving them through to resolution
• Execute scheduled changes and maintenance activities, while reviewing and validating changes performed by others
• Analyze trends and system behavior to recognize and address emerging risks or recurring problems
• Engage with cross-functional teams to better understand the systems and environments you support
• Communicate effectively with stakeholders regarding incidents, changes, updates, and progress
• Document findings, update runbooks, and create or refine internal procedures to support consistent operations
• Provide guidance, support, and knowledge sharing to team members on tools, processes, and best practices
• Continuously build familiarity with the environment, tooling, and security landscape to improve operational effectiveness

• Experience leading technical engineers and managing projects, oncall schedules and IT Incident Response.
• Knowledge of Change Control best practices with CAB Participation experience preferred.
• Minimum 2 years experience maintaining and supporting a Security application/tool. EDR, DLP, SIEM, PAM, Network or other Security oversight and review experience.
• Knowledge of information security principles, concepts, practices.
• Knowledge of networks, firewalls, and operating systems.
• Ability to provide technical advice, guidance, and recommendations to management and other technical specialists on critical information technology security issues.
• Strong analytical skills and able to collate and interpret data from various sources.

• An annual incentive program
• Medical, dental, and vision
• Tax-advantaged health care accounts
• Financial and income protection benefits
• Paid time off (PTO) and wellness time off
• Tuition reimbursement and access to thousands of free online courses Visit www.hellottecbenefits.com for more information.

The anticipated range is $110k to $130k USD. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.

About TTEC Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and

technology. On behalf of many of the world’s leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.