Senior Program Manager, Global Security Operations Centers (GSOCs)

Experteer Overview In this role you will lead the strategic operation of Microsoft’s GSOCs across Redmond and Hyderabad, driving 24x7 security monitoring, incident response, and crisis management. You will partner with cross-functional teams to enhance service delivery, governance, and enterprise situational awareness. You’ll shepherd modernization efforts, leverage data and technology, and influence stakeholders to improve security outcomes. This is a hands-on leadership role with a focus on operational excellence and strategic vendor management. Compensation / Benefits * Drive 24x7 monitoring, dispatch, incident escalation, and security operations support services with consistent quality * Set operational priorities and performance metrics aligned with Global Security objectives * Monitor KPIs and SLAs, analyze trends, and implement improvements * Develop operational scorecards and governance reporting for leadership * Maintain effective escalation protocols and response playbooks * Manage governance and performance reviews with GSOC supplier partners * Coordinate cross-functional security operations programs and crisis management activities * Lead after-action reviews and drive lessons learned and actions for future readiness * Drive process improvements, automation, and modernization of GSOC capabilities * Oversee implementation of security technologies and analytics to enhance situational awareness * Communicate risks and opportunities to leadership and stakeholders * Foster collaboration across regional and global security teams to improve outcomes * Participate in rotating 24x7 on-call duties and travel as required Tasks * 4+ years experience in security program management or related field * Experience operating in a 24x7 mission-critical environment * Experience managing outsourced service providers and supplier relationships * Experience using operational metrics, SLAs, and performance reporting for improvement * Strong communication with executive leadership and external partners * Bachelor’s degree (or equivalent) plus significant security operations or crisis management experience * Master’s degree and/or professional certifications (CPP, PSP, PMP, etc.) are preferred * Knowledge of GSOC/Command Center/EMO operations and relevant technologies * Experience with data analytics tools and security tech is desired Key requirements *

• Manage governance and performance reviews with GSOC supplier partners * Coordinate cross-functional security operations programs and crisis management activities * Lead after-action reviews and drive lessons learned and actions for future readiness * Drive process improvements, automation, and modernization of GSOC capabilities * Oversee implementation of security technologies and analytics to enhance situational awareness * Communicate risks and opportunities to leadership and stakeholders * Foster collaboration across regional and global security teams to improve outcomes * Participate in rotating 24x7 on-call duties and travel as required Tasks * 4+ years experience in security program management or related field * Experience operating in a 24x7 mission-critical environment * Experience managing outsourced service providers and supplier relationships * Experience using operational metrics, SLAs, and performance reporting for improvement * Strong communication with executive aaaaaa aaD_ and external partners * Bachelor’s degree (or equivalent) plus significant security operations or crisis management experience * Master’s degree and/or professional certifications (CPP, PSP, PMP, etc.) are preferred * Knowledge of GSOC/Command Center/EMO operations and relevant technologies * Experience with data analytics tools and security tech is desired Key requirements *