Information Systems Advisor - Helpdesk Technician

This is a Non-Civil service position located within the Justice Integration Services Department. The Helpdesk Technician will provide front-line technical support to staff working in the judiciary department of the Metropolitan Government. This role requires both strong technical acumen and exceptional interpersonal skills. Helpdesk Technicians frequently interact with legal professionals and collaborate alongside IT personnel from other Metropolitan Government departments., * Respond to Help Desk calls according to the current documented prioritization of calls.

• Document complete and detailed resolutions to all Help Desk calls as well as any and all actions taken that assisted in the problem resolution.
• Deploy workstations, including laptops and desktops, which entails installing and occasionally creating new Windows System images, adding machines to the domain, assigning appropriate computer names and setting up users.
• Participate in team or organizational training sessions and projects that enhance the quality and efficiency of help-desk service.
• Assist in special project-related issues as needed.
• Perform other duties as needed.

Do you have a valid Driver’s License license?, Do you have experience in System deployment?, Two (2) year technical degree or the equivalent work-related experience in the following areas:

• Supporting desktops connected to a corporate level network system.
• Windows 10 and Windows 11 installation, configuration, and support.
• Microsoft 365 suite administration and end-user support.
• Network connectivity and support including DHCP, DNS, VPN.

LICENSES REQUIRED Valid Driver License, * Experience with Microsoft SCCM and Intune

• Experience with MDM/Endpoint Management
• Experience with Active Directory
• Familiarity with Remote Desktop tools

Pulled from the full job description

• Paid holidays