FR-SA3 - System Administrator - Level 3

Cyber and Data Resilience is hiring two senior System Administrators. You’ll provide Tier 3 support for the implementation, troubleshooting, and maintenance of Information Technology systems in an on-site SCIF environment in the Columbia and Annapolis Junction, Maryland area. An active Top Secret/SCI clearance with Full Scope Polygraph is required prior to start. This is a principal-level role managing IT system infrastructure and related processes, including day-to-day operations, monitoring, and problem resolution for client, server, storage, network, and mobile devices. The environment features large Linux/UNIX software deployments, clustered storage (Ceph), Kubernetes orchestrated containers, and configuration management tooling such as Puppet and Ansible., IT Systems Operations and Maintenance

• Provide support for implementation, troubleshooting, and maintenance of IT systems
• Manage IT system infrastructure and any processes related to these systems
• Provide support to IT systems including day-to-day operations, monitoring, and problem resolution for all client, server, storage, network, and mobile devices
• Manage the daily activities of configuration and operation of IT systems
• Optimize system operations and resource utilization, and perform system capacity analysis and planning

Tier 3 Problem Resolution and Escalation

• Provide Tier 3 problem identification, diagnosis, and resolution of problems
• Provide in-depth expertise in troubleshooting IT systems
• Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
• Provide support for the escalation and communication of status to agency management and internal customers
• Provide support for the dispatch system and hardware problems and remain involved in the resolution process
• Analyze and resolve complex problems associated with server hardware, applications, and software integration

Container and Storage Technology

• Administer large software deployments on Linux/UNIX systems
• Administer clustered storage solutions (e.g., storage appliances, Ceph)
• Administer Kubernetes orchestrated containers
• Apply system configuration management software (e.g., Puppet, Ansible)
• Apply change control and requirements tools (e.g., JIRA, Git)

Systems Configuration and Engineering

• Configure and manage UNIX and Windows (or other applicable) operating systems and install/load operating system software
• Troubleshoot, maintain integrity of, and configure network components, and implement operating system enhancements to improve reliability and performance
• Support the design of systems, mission architecture, and associated hardware
• Apply a working knowledge and understanding of system administration interdependencies as part of a Service Oriented Architecture (SOA)

User Support

• Assist users in accessing and using IT systems
• Support Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution as needed

Education: Bachelor’s degree in a technical discipline from an accredited college or university is required. Five (5) years of additional System Administrator experience may be substituted for a bachelor’s degree. Experience: Fifteen (15) or more years of experience as a System Administrator in programs and contracts of similar scope, type, and complexity. Additional Required Qualifications

• Active TS/SCI clearance with Full Scope Polygraph, must be active prior to start
• Experience with container technology, including administering large software deployments on Linux/UNIX systems
• Experience administering clustered storage solutions (e.g., storage appliances, Ceph)
• Experience with Kubernetes orchestrated containers
• Experience with system configuration management software (e.g., Puppet, Ansible) and change control
• In-depth experience troubleshooting IT systems and providing Tier 3 problem resolution

Desired Skills

• Change control and requirements tools such as JIRA and Git
• Red Hat Enterprise Linux administration; RHCSA or RHCE certification
• Windows Server administration and virtualization (e.g., VMware)
• Scripting for automation (Bash, Python)
• Working knowledge of Service Oriented Architecture (SOA) interdependencies
• CompTIA Security+ or equivalent DoD 8570 baseline certification

Technical Skills Keywords

• Must Have: Active TS/SCI Full Scope Polygraph, Linux System Administration, UNIX System Administration, Kubernetes, Ceph Clustered Storage, Puppet or Ansible, Tier 3 Support, IT Infrastructure Management, Container Technology, Capacity Planning
• Nice to Have: JIRA or Git, Windows Server Administration, Service Oriented Architecture, RHCSA or RHCE, VMware Virtualization, Bash or Python Scripting, Security+ Certification