Principle Enterprise Architect

Against that backdrop, we are seeking a talented technology leader to join our team as Principal Enterprise Architect. The Principal Enterprise Architect translates business needs into technical strategies, systems solutions and architectural roadmaps, while providing strategic advice and guidance to functional team(s). This person will play a key role in defining, planning, and realizing Humana’s strategy and vision for enabling Platforms and how they interoperate in order to bring to life our end to end customer journeys and associated experiences. He/she will work with stakeholders and industry experts to understand and build a multiyear set of Platform integration Blueprints with Humana’s Contact Center as a Service (CCaaS) Platform serving as the ‘connective tissue’, as well as facilitate decisions related to optimizing Humana’s use of Platforms and Platform Capabilities. This role serves as a thought leader to challenge/influence all levels across the organization to rethink routine, embrace platform and customer experience principles, and drive adoption of the CCaaS Platform.

We are open as to the location for this position, although a location in the Eastern or Central Time Zones would be ideal.

Responsibilities

Key Responsibilities

Facilitate a federated cross-segment Architecture Collaborative to define a consensus-based set of Blueprints that will depict how CCaaS will integrate with other Platforms in a way that will bring to life the holistic end to end targeted customer journeys and experiences.

Accountable for developing the ‘As Is’ Blueprint, the target ‘To Be’ and ‘Should Be’ Blueprint, and the corresponding annual transitionary Blueprints that will depict the evolution of CCaaS and how it plays into the larger Platform ecosystem over a 4-5 year period.

These Blueprints, would describe the various layers of the architecture ecosystem that cover for example ‘data generation’, ‘data exchange’, ‘data aggregation’ and ‘data exploitation’, and would depict technologies, including channels, capabilities, systems, interfaces etc that would be introduced and/or decommissioned over time.

Behind each blueprint would be a supporting set of detail that would describe the in/outbound data interactions between source and consumer at a granular level, and a detailed description of the architecture patterns of data exchange vis a vis API, event driven, event bus (pub/sub) etc.

Partner with the CCaaS Platform Strategy team, the CCaaS Platform IT Innovation and Delivery teams and the Customer Journey Architects to facilitate decisions around CCaaS Capabilities to ensure Humana is optimizing its use these Platform capabilities and to help identify and align on rationalization opportunities where siloed duplicative capabilities exist.

Steward the process to evangelize, maintain and ‘evergreen’ the Bleuprints, the associated roadmaps, and lead the ongoing dialog with IT and business stakeholders on a regular cadence to ensure continued understanding, alignment, and synchronization across vested Platform Owners.

Partner with the investment teams during annual prioritization to ensure appropriate funding is secured to fully realize and deliver against the aligned Blueprints.

The successful candidate will possess several years (typically 5 or more) of experience architecting enterprise technology solutions, along with broad, advanced technical experience and skills, especially related to how enterprises should enable a Platform-centric connected ecosystem. He/she will exhibit strategic thinking abilities, an enterprise-wide perspective, and have experience providing guidance and defining strategy for how companies should leverage platforms. This person will also have deep knowledge of at least one CCaaS cloud technology/platform - Genesys Cloud would be ideal. Bachelor’s degree is required, and preferably in a technology field.

In addition to the above, the following technical qualifications and personal attributes are also sought:

Working knowledge and experience of defining enterprise Blueprints and use of architecture tools such as iServer.

Has driven or had been involved in customer experience improvement initiatives preferably in an omni-channel context

Ability to drive tasks to completion

Current or recent experience in a large, highly matrixed company (i.e., Fortune 250), with proven ability to influence leaders and key stakeholders in such an environment

Excellent oral and written communications skills at all organizational levels, including the ability to skillfully convey technical concepts to non-technical audiences.

The polish, poise, and executive presence that will ensure effective interaction with senior and executive level audiences

Highly collaborative mindset and excellent relationship-building skills, including the ability to engage many diverse stakeholders and SMEs and win their co-ownership in the outcome

Experience managing external vendor relationships

Experience in Heath Care preferred, although airline, financial services industry experience, or other customer-centric industry experience will be considered.

Master’s or Doctorate’s degree is a strong plus.

Humana is a Fortune 60 market leader in integrated healthcare with a clearly defined purpose to help people achieve lifelong well-being. As a company focused on the health and well-being of the people we serve, Humana is committed to advancing the employment experience and vitality of the associate community. Through offerings anchored in a whole-person view of human well-being, Humana embraces a focus on stimulating positive individual and population changes while nurturing a sense of security, enabling people to live life fully and be their most productive.