ServiceNow - Jira Integration Developer

INFOPLUS TECHNOLOGIES INC

United States

6 days ago

Apply on computerjobs.com

Prepare application

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Working hours

Regular working hours

Job source

computerjobs.com

Tech stack

JavaScript (Programming Language) Computer-Aided Design Application Integration Architecture JIRA Data Governance Middleware JSON Runbook Software Deployment Web Services Extensible Markup Language (XML) Scripting

+11 more

Client Side Scripting Boomi Facebook Flow Zapier SOAPAPI Integration Frameworks Restful APIs Webhooks Api Management Mulesoft Servicenow

Job description

We are looking for an experienced ServiceNow - Jira Integration Developer to design, develop, and support seamless bidirectional integrations between ServiceNow and Jira. The ideal candidate will have strong expertise in ServiceNow development, Jira administration, REST API integrations, and workflow automation to enable efficient service management processes across enterprise platforms., * Design and implement bidirectional integrations between ServiceNow and Jira.

Develop REST/SOAP API-based integrations and automation workflows.
Configure ticket synchronization for Incidents, Problems, Changes, Tasks, and Service Requests.
Build custom scripts, Business Rules, Flow Designer workflows, Script Includes, Client Scripts, and other integration components within ServiceNow.
Configure Jira automation rules, webhooks, workflow transitions, and administration settings.
Troubleshoot integration issues and perform root cause analysis.
Collaborate with business stakeholders to gather requirements and define integration architecture.
Ensure security, audit, compliance, and data governance standards are met.
Prepare technical documentation, runbooks, and knowledge transfer materials.
Support User Acceptance Testing (UAT), production deployments, and ongoing platform enhancements.

Requirements

Strong hands-on experience in ServiceNow Development (ITSM preferred).
Experience in developing and supporting third-party integrations using REST/SOAP APIs.
Strong knowledge of:
ServiceNow Flow Designer
Business Rules
Script Includes
Client Scripts
Strong JavaScript development expertise.
Experience with Jira Administration and Jira Service Management (JSM).
Hands-on experience with Jira webhooks, automation rules, and workflow configuration.
Experience with API integrations and handling JSON/XML payloads.
Experience working in Agile/Scrum delivery environments.

Preferred Skills

ServiceNow CSA (Certified System Administrator) and/or CAD (Certified Application Developer) certification.
Experience with ServiceNow IntegrationHub.
Experience with middleware/integration platforms such as MuleSoft, Boomi, or Workato.
ITIL Foundation certification.
Experience working on enterprise transformation and IT Service Management (ITSM) programmes.